Case Manager - Resource Hub

Catholic Charities; Chicago, Northern (IL, KY); Hybrid; USD 48,400 - 52,000; Full time

Benefits offered by this job

Health Insurance (BlueCross/BlueShield

Dental and Vision Insurance

Employer-Paid Life, Short-Term andLong

PTO, Sick Time, and 15 Paid Holidays

403(b) Retirement Savings Plan

Employee Assistance Programs (EAP)

Tuition Reimbursement

Professional Development Opportunities

Service Awards

Additional Voluntary Benefits

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking a Case Manager - Resource Hub to assess clients, develop service plans, connect individuals to resources, and advocate for their needs within a partnering network.

You will maintain compliant documentation, collaborate with multidisciplinary teams, and support clients through housing, employment, financial aid, and counseling services to promote positive outcomes and strong community ties.

Qualifications

• Associate degree in a related field and 1–3 years of relevant experience.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work independently and in a team.

Responsibilities

• Conduct comprehensive client assessments and develop service plans.
• Provide direct support and connect clients to housing, employment, financial aid, and counseling.
• Maintain compliant documentation and advocate for client needs.
• Collaborate with multidisciplinary teams and community partners.
• Engage in ongoing learning and apply feedback to improve performance.

Skills

Excellent written and verbal iletişimi

Education

Associate's Degree (AA) in related field

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Case Manager - Resource Hub conducts client assessments, develops service plans, connects individuals to resources, maintains compliant documentation, advocates for client needs, and collaborates with partners to support positive outcomes.

Job Responsibilities

• Conduct comprehensive assessments to determine client needs and service eligibility. Develop, implement, and monitor individualized service plans in collaboration with clients.
• Provide direct support and guidance to clients, offering emotional support and practical resources. Facilitate access to services, including housing assistance, employment training, financial aid, and counseling.
• Maintain accurate and timely documentation of client interactions, progress, and outcomes in compliance with CCAC policies and external requirements of regulatory bodies. Advocate for clients within the community and assist in navigating social services and resources.
• Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care. Engage in outreach efforts to raise awareness of available programs and services.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

Essential Functions

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements

• Background check

Minimum Education and Experience Requirements

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Proficiency in Microsoft Office suite
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to work effectively both independently and as part of a team

Preferred Education and Experience Requirements

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience
• Experience working in a social service environment
• Crisis intervention and de-escalation skills

Benefits

We provide full-time employees with a competitive benefits package, including:

• BlueCross/Blue Shield EPO/PPO Health Insurance
• Dental and Vision Insurance
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• PTO, Sick Time, and 15 Paid Holidays
• 403(b) Retirement Savings Plan
• Employee Assistance Programs (EAP)
• Tuition Reimbursement
• Professional Development Opportunities and Service Awards
• Additional Voluntary Benefits

$23.30 - $25.00 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

EEO and Disability Accommodation Statement

Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.