Community Benefits Access Navigator

Claremedica; Orlando (FL); On-site; USD 40,000 - 62,000; Full time

Job summary

Claremedica seeks an Access Community Benefits Coordinator to connect patients with essential social services and benefits. You will navigate programs, assist with applications, and document interactions for quality care.

Collaboration with care teams ensures comprehensive support and improved health outcomes across centers. Responsibilities include Medicaid/MAX eligibility, orientation for new members, and ongoing follow-up to maximize benefit access.

Qualifications

• Experience with DCF Medicaid & SNAP, SSA/SSI, Medicare and Section 8 housing.
• Bilingual abilities (English, Spanish, Creole) are a plus.
• Proficient data entry with MS Office (Word, Excel, Outlook).
• Strong communication skills for client interactions by phone.
• Ability to juggle multiple projects and maintain accuracy.

Responsibilities

• Assist Medicaid redeterminations and recertifications to prevent coverage lapses.
• Screen Medicaid eligibility and Dual Eligibility (Medicare & Medicaid).
• Identify and support eligible patients to grow Dual Eligible members.
• Lead New Member Orientations about available benefits and services.
• Generate at least 10 qualified Access leads per month for outreach.
• Ensure 90% engagement of members with Access Representatives.
• Provide application assistance for SNAP, LIHEAP, Lifeline, LTC Waiver, STS.
• Document all interactions and outcomes in internal systems.
• Collaborate with clinical teams to coordinate wraparound services.
• Document daily activities in the EHR system for performance tracking.

Skills

Medicaid & SNAP

SSA/SSI

Medicare

Section 8 Housing

LIHEAP

STS

Bilingual

Data Entry

MS Office

Communication

Tools

MS Office (Word, Excel, Outlook)

EHR System

Job description

Claremedica seeks an Access Community Benefits Coordinator to connect patients with essential social services and benefits. You will navigate programs, assist with applications, and document interactions for quality care.

Collaboration with care teams ensures comprehensive support and improved health outcomes across centers. Responsibilities include Medicaid/MAX eligibility, orientation for new members, and ongoing follow-up to maximize benefit access.