Community-Based Crisis Counselor | 24/7 Hotline

YOUTH VILLAGES, INC.; Chattanooga (TN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

2 weeks paid vacation

12 paid sick days

11 paid holidays

Paid parental leave

Mileage reimbursement

Tuition reimbursement

Growth and development

Career advancement

Job summary

Youth Villages is seeking dedicated professionals to join the Specialized Crisis Services team. The role involves operating a 24‑hour crisis hotline, dispatching counselors to communities, and evaluating safety during psychiatric emergencies for youth up to 18 years old.

The position emphasizes collaboration with families and partners to stabilize crises and support ongoing treatment planning. A master’s degree in social services and licensure progress are required or strongly preferred for

Qualifications

• Master’s degree in a social services discipline is required.
• Provisionally licensed or pursuing licensure preferred.
• Experience with at‑risk youth and families is preferred.
• One year of clinical experience is preferred.
• Strong organizational skills and attention to detail.
• Excellent written, verbal, and oral communication skills.

Responsibilities

• Manages the 24-hour triage crisis hotlines.
• Dispatches counselors into the community to respond to calls.
• De-escalates and screens conversations for safety concerns.
• Preserves the dignity of those served and cooperates with the community.
• Attends weekly meetings for professional development and quarterly booster trainings.
• Completes accurate documentation in an EMR system.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Multitasking

Flexible scheduling

Basic computer skills

Education

Master’s degree in social services

Provisionally licensed (LMSW/LCSW/LPC/LMFT) or pursuing licensure

Job description

Youth Villages is seeking dedicated professionals to join the Specialized Crisis Services team. The role involves operating a 24‑hour crisis hotline, dispatching counselors to communities, and evaluating safety during psychiatric emergencies for youth up to 18 years old.

The position emphasizes collaboration with families and partners to stabilize crises and support ongoing treatment planning. A master’s degree in social services and licensure progress are required or strongly preferred for