PRN Crisis Hotline Counselor – Immediate Impact

Youth Villages; Knoxville (TN); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid vacation

Paid sick days

Paid holidays

Parental leave

Mileage reimbursement

Tuition reimbursement

Licensure supervision

Growth opportunities

Job summary

Youth Villages in Knoxville is seeking a PRN Crisis Hotline Counselor to provide 24-hour triage and rapid response for youth up to age 18 experiencing psychiatric emergencies. You will dispatch counselors, de-escalate safety concerns, document in EMR, and participate in weekly meetings to sharpen clinical skills.

A Master’s in a social services field and licensure prospects are preferred; schedule is flexible.

Qualifications

• Master’s degree in a social services discipline (required)
• Applicants who are provisionally licensed (LMSW, LCSW, LPC, LMFT) or working towards licensure (strongly preferred)
• Experience with at-risk youth and/or families is preferred
• One year of clinical experience is preferred
• Strong organizational skills and attention to detail
• Excellent written, verbal, and oral skills
• Ability to manage multiple priorities simultaneously
• Basic computer knowledge
• Ability to maintain a flexible schedule

Responsibilities

• The PRN Crisis Hotline Counselor: Manages the 24-hour triage crisis hotlines
• Dispatches counselors into the community to respond to calls
• De-escalates and screens conversation for safety concerns
• Preserves the dignity of those we serve and works cooperatively with the community
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development to help enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Skills

Strong organizational skills

Excellent communication

Multitasking

Basic computer knowledge

Flexible schedule

Education

Master's degree in social services discipline

Job description

Youth Villages in Knoxville is seeking a PRN Crisis Hotline Counselor to provide 24-hour triage and rapid response for youth up to age 18 experiencing psychiatric emergencies. You will dispatch counselors, de-escalate safety concerns, document in EMR, and participate in weekly meetings to sharpen clinical skills.

A Master’s in a social services field and licensure prospects are preferred; schedule is flexible.