PRN Crisis Hotline Counselor

Youth Villages; Chattanooga (TN); In loco; USD 28.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401(k)

Paid time off

Sick days

Holidays

Parental Leave

Mileage reimbursement

Licensure supervision

Tuition reimbursement

Descrizione del lavoro

Youth Villages seeks a PRN Crisis Hotline Counselor to support the Specialized Crisis Services (SCS) program. The role handles 24/7 crisis triage, dispatches counselors, and ensures safety while collaborating with families and community partners.

Requires a Master’s in a social services field, licensure eligibility or progression, and experience with at-risk youth. Strong documentation in EMR and flexible scheduling are essential.

Competenze

• Master’s degree in a social services discipline (required).
• Degrees include social work, psychology, counseling, or related fields.
• Applicants provisionally licensed (LMSW/LCSW/LPC/LMFT) or pursuing licensure preferred.
• Experience with at-risk youth and/or families in volunteer, internship, or paid roles preferred.
• One year of clinical experience preferred.

Mansioni

• Manages the 24-hour triage crisis hotlines.
• Dispatches counselors into the community to respond to calls.
• De-escalates and screens conversations for safety.
• Maintains accurate documentation in EMR.
• Attends weekly meetings for professional development.

Conoscenze

Organizational skills

Attention to detail

Written communication

Verbal communication

Time management

Multitasking

Basic computer skills

Formazione

Master’s degree in social services

Licensure (LMSW/LCSW/LPC/LMFT) or pursuing licensure

Strumenti

EMR system

Descrizione del lavoro

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.For more information, please visit www.youthvillages.orgProgram Overview:Youth Villages’ Specialized Crisis Services (SCS) Program provides rapid, effective assessment and intervention for youth up to age 18 who are experiencing a psychiatric emergency, such as suicidal or homicidal thoughts, severe depression, physical aggression, psychosis, or acting in a destructive or uncontrollable manner. The program offers thorough, strength-based assessments and crisis management to ensure the safety of the youth and others involved. Families, community members, and providers can reach out for support regardless of whether the youth is currently receiving services from Youth Villages.SCS staff work closely with the youth, their family, and key community partners to evaluate risk factors and develop an immediate plan for stabilization. Services are provided in the home or community to offer timely, accessible support during a crisis. In addition to crisis assessment, the program provides ongoing treatment and intervention to help maintain family stability until appropriate long-term services can be secured.Essential Duties and Responsibilities:The PRN Crisis Hotline Counselor:Manages the 24-hour triage crisis hotlinesDispatches counselors into the community to respond to callsDe-escalates and screens conversation for safety concernsPreserves the dignity of those we serve and works cooperatively with the communityAttends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skillsCompletes accurate and timely documentation in an electronic medical record system (EMR)Performs other duties as assignedAdditional Information:Schedule is flexible and non-traditional as it is based around the availability of youth and families served.Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance.Community-based staff will be reimbursed for applicable mileage.Salary:$20 - $22 per hour based on education and clinical licenseQualifications:Master’s degree in a social services discipline (required)Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)Applicants who are provisionally licensed (LMSW, LCSW, LPC, LMFT) or working towards licensure (strongly preferred)Experience working with at-risk youth and/or families in a volunteer, internship, or paid position (preferred)One year of clinical experience (preferred)Strong organizational skills and attention to detailExcellent written, verbal, and oral skillsAbility to manage multiple priorities simultaneouslyBasic computer knowledgeAbility to maintain a flexible scheduleYouth Villages BenefitsMedical, Dental, Prescription Drug Coverage and Vision401(k)Time off:2 week paid vacation (full-time) / 1 week paid vacation (part-time)12 paid sick days per year11 paid holidaysPaid Parental LeaveMileage & Cell Phone Reimbursement (when applicable)Tuition reimbursement and licensure supervisionGrowth & development through continuous trainingClinical and administrative advancement opportunities*Benefits are excluded for variable status employees.Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.