Flexible PRN Crisis Hotline Counselor (Youth)

Youth Villages; Chattanooga (TN); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid time off

Sick days

Holidays

Parental Leave

Mileage reimbursement

Licensure supervision

Tuition reimbursement

Job summary

Youth Villages seeks a PRN Crisis Hotline Counselor to support the Specialized Crisis Services (SCS) program. The role handles 24/7 crisis triage, dispatches counselors, and ensures safety while collaborating with families and community partners.

Requires a Master’s in a social services field, licensure eligibility or progression, and experience with at-risk youth. Strong documentation in EMR and flexible scheduling are essential.

Qualifications

• Master’s degree in a social services discipline (required).
• Degrees include social work, psychology, counseling, or related fields.
• Applicants provisionally licensed (LMSW/LCSW/LPC/LMFT) or pursuing licensure preferred.
• Experience with at-risk youth and/or families in volunteer, internship, or paid roles preferred.
• One year of clinical experience preferred.

Responsibilities

• Manages the 24-hour triage crisis hotlines.
• Dispatches counselors into the community to respond to calls.
• De-escalates and screens conversations for safety.
• Maintains accurate documentation in EMR.
• Attends weekly meetings for professional development.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Time management

Multitasking

Basic computer skills

Education

Master’s degree in social services

Licensure (LMSW/LCSW/LPC/LMFT) or pursuing licensure

Tools

EMR system

Job description

Youth Villages seeks a PRN Crisis Hotline Counselor to support the Specialized Crisis Services (SCS) program. The role handles 24/7 crisis triage, dispatches counselors, and ensures safety while collaborating with families and community partners.

Requires a Master’s in a social services field, licensure eligibility or progression, and experience with at-risk youth. Strong documentation in EMR and flexible scheduling are essential.