Community Banking & Service Specialist

QCR Holdings, Inc.; Altoona (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

QCR Holdings, Inc. is hiring a Community Banker in Altoona, IA. The role emphasizes delivering excellent client service while handling deposits, withdrawals, transfers, and loan payments, and promoting bank products to meet client needs.

You will process transactions accurately, balance cash, maintain security, and support branch operations, including ATM and foreign currency tasks, while complying with federal regulations and company policies.

Qualifications

• Excellent client service skills.
• Strong interpersonal and written communication capabilities.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.

Responsibilities

• Process client transactions in a professional and efficient manner while following established policies and procedures.
• Accept payments for various financial transactions and ensure associated tasks are promptly and accurately processed.
• Complete cashier’s checks, certified checks, EE bond and money orders; processing stop payment orders and change orders; processing and issuing receipts on items left for collection, night drop and mail deposits.
• Balance cash drawer according to established procedures and standards, paying special attention to reporting and collection of teller cash differences and operating losses.
• Maintain the highest level of security by ensuring that security procedures are followed, and transactions are properly documented and recorded; complete IRS forms for large currency transaction reporting by following established procedures and ensuring compliance with federal regulation.
• Uphold the confidentiality, integrity, and safekeeping of all sensitive client information, currency, coin, and other negotiable instruments.
• Balance cash vault according to established procedures.
• Process requests for foreign currency transactions.
• Identify potential fraud accounts and take appropriate action to prevent loss.
• Provide support and assist in balancing the ATM machine in a secure, timely, and accurate manner according to established procedures.
• Follow all established procedures to ensure compliance with federal regulations.
• Maintain basic understanding and knowledge of products and services and refer clients to the appropriate individuals.
• Actively promote banking products and services to the community.
• Answer client questions, address client concerns, and provide resolutions to inquiries.
• May quote client deposit rates.
• Collaborate with other team members to ensure a positive banking experience for all clients.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Assist with client outreach and demonstrate support for company culture.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission and vision.

Skills

Client service

Interpersonal skills

Written communication

Multitasking

Data entry

Banking software

Microsoft 365

Education

High school diploma or equivalent

Tools

Banking software

Microsoft 365

Job description

QCR Holdings, Inc. is hiring a Community Banker in Altoona, IA. The role emphasizes delivering excellent client service while handling deposits, withdrawals, transfers, and loan payments, and promoting bank products to meet client needs.

You will process transactions accurately, balance cash, maintain security, and support branch operations, including ATM and foreign currency tasks, while complying with federal regulations and company policies.