Community Banker - Altoona

Community State Bank; Altoona (IA); In loco; USD 34.000 - 46.000; Tempo pieno

Descrizione del lavoro

The Community Banker position at QCR Holdings, Inc. involves delivering exceptional client service while handling deposits, withdrawals, transfers, and loan payments. You will resolve client questions and promote bank products that best meet customer needs.

Responsibilities include cash handling, security compliance, and teamwork to ensure a seamless banking experience. Availability on Saturdays and occasional travel may be required.

Competenze

• High school diploma or equivalent required.
• Experience in banking, client service, or related field with cash handling preferred.
• Excellent client service skills.
• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Accurate data entry using banking software and Microsoft 365.

Mansioni

• Process client transactions professionally following policies and procedures.
• Accept payments and ensure tasks are completed accurately.
• Issue cashier’s checks, certified checks, EE bonds and money orders as needed.
• Balance cash drawer and report discrepancies.
• Maintain security and proper documentation of all transactions; follow IRS procedures.
• Protect client confidentiality and secure sensitive information.
• Balance cash vault and assist with ATM balancing.
• Process foreign currency transactions as requested.
• Identify potential fraud and take appropriate action.
• Refer clients to suitable products and services and promote offerings.
• Collaborate with team to ensure a positive client experience.
• Comply with all policies and regulatory requirements.
• Assist with client outreach and support for community initiatives.

Conoscenze

Excellent client service

Interpersonal communication

Cash handling

Data entry

Microsoft 365

Formazione

High school diploma or equivalent

Strumenti

Banking software

Microsoft 365

Descrizione del lavoro

Title: Community Banker

Department: Retail Banking

Job Summary

The Community Banker is responsible for providing excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments. The position will also answer client inquiries, resolve issues, and promote the bank’s products and services that best meet the client’s needs.

Essential Functions

• Process client transactions in a professional and efficient manner while following established policies and procedures.
• Accept payments for various financial transactions and ensure associated tasks are promptly and accurately processed.
• Complete additional transactions including, but not limited to, issuing cashier’s checks, certified checks, EE bond and money orders; processing stop payment orders and change orders; processing and issuing receipts on items left for collection, night drop and mail deposits.
• Balance cash drawer according to established procedures and standards, paying special attention to reporting and collection of teller cash differences and operating losses.
• Maintain the highest level of security by ensuring that security procedures are followed, and transactions are properly documented and recorded; complete IRS forms for large currency transaction reporting by following established procedures and ensuring compliance with federal regulation.
• Uphold the confidentiality, integrity, and safekeeping of all sensitive client information, currency, coin, and other negotiable instruments.
• Balance cash vault according to established procedures.
• Process requests for foreign currency transactions.
• Identify potential fraud accounts and take appropriate action to prevent loss.
• Provide support and assist in balancing the ATM machine in a secure, timely, and accurate manner according to established procedures.
• Follow all established procedures to ensure compliance with federal regulations.
• Maintain basic understanding and knowledge of products and services and refer clients to the appropriate individuals.
• Actively promote banking products and services to the community.
• Answer client questions, address client concerns, and provide resolutions to inquiries.
• May quote client deposit rates.
• Collaborate with other team members to ensure a positive banking experience for all clients.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Assist with client outreach and demonstrate support for company culture.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission and vision.

Qualifications

• High school diploma or equivalent required.
• Previous banking, client service, or related field with cash handling experience.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Strong interpersonal and written communication capabilities.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.

Working Conditions

• Duties are performed in a professional office environment.
• Requires travel to other bank locations.
• Availability to work on Saturdays.
• Overtime may be required.
• Extended periods of standing and ability to lift fifty pounds.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.