Community Banking Office Lead

FC Bank; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Holidays

Leave Policies

Employee Assistance Program

Wellness Program

Job summary

FCBank in Columbus, OH is seeking a Community Office Assistant Manager I/II to support daily branch operations and lead frontline staff to deliver exceptional customer service.

You will monitor transactions, assist in achieving branch goals, and collaborate with business partners to maintain a productive and compliant environment. A high school diploma or GED is required, with related experience preferred.

Qualifications

• Ability to read, comprehend, and interpret documents; strong communication and interpersonal skills.
• Ability to use telephone systems and digital tools including email and internet.
• Ability to learn core banking systems and cash-handling procedures.
• Proficiency with basic math and transaction processing.
• Ability to apply common sense to follow written or verbal instructions.

Responsibilities

• Assist in supervising front line employees and daily banking operations.
• Support customer inquiries and resolve basic service issues.
• Monitor transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach and develop front line employees.
• Develop and maintain professional COI relationships and work closely with internal business partners.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Physical demands

Education

High school diploma or GED

Job description

FCBank in Columbus, OH is seeking a Community Office Assistant Manager I/II to support daily branch operations and lead frontline staff to deliver exceptional customer service.

You will monitor transactions, assist in achieving branch goals, and collaborate with business partners to maintain a productive and compliant environment. A high school diploma or GED is required, with related experience preferred.