Community Association Admin & Liaison Specialist

Associa; Vernon (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Associa, a leader in community management, seeks an Assistant Community Manager to provide clerical and administrative support to the Community Manager(s). This role acts as a liaison with homeowners, vendors, and board members, ensuring smooth operations across the branch office and CSSC.

The assistant handles document filing, prepares meeting packages, updates databases, manages mail and supplies, and assists with ARB applications and on-site inspections.

Qualifications

• High School Diploma or GED required.
• Associates degree strongly preferred.
• At least one year of Customer Service experience is required.
• At least one year of Community Association Management or relevant experience is preferred.
• Experience with a high call volume is preferred.

Responsibilities

• Update and file association documents for Community Managers.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing within time frames set by state statute or governing documents.
• Update homeowner and association information in C3 and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning and faxing as general office support when needed.
• Assist Community Manager with ARB application processing and perform on-site community inspections as necessary.
• Assist with issuing of key fobs, pool passes and processing access keys.
• Prepare newsletters, flyers, and other documents to inform homeowners of maintenance service or projects.
• Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
• Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
• Assist Community Manager with update of property fact sheets in C3.
• Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners.
• Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.

Skills

Microsoft Office

Customer service

Communication skills

Education

High School Diploma or GED

Associates Degree

Job description

Associa, a leader in community management, seeks an Assistant Community Manager to provide clerical and administrative support to the Community Manager(s). This role acts as a liaison with homeowners, vendors, and board members, ensuring smooth operations across the branch office and CSSC.

The assistant handles document filing, prepares meeting packages, updates databases, manages mail and supplies, and assists with ARB applications and on-site inspections.