Community Association Manager

Pilot Property Management, Inc.; San Mateo (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking experienced Community Association Managers to join their dynamic team in San Mateo. This role involves managing a portfolio of community associations, providing exceptional customer service, and ensuring client satisfaction. The company fosters a collaborative environment that promotes professional growth and development. With a commitment to leadership and a supportive work culture, this position offers opportunities for career advancement and personal success. If you're passionate about enhancing community living and are ready to take on new challenges, this is the perfect opportunity for you.

Benefits

Competitive Salary

Hybrid Working Arrangements

Work-Life Balance

Opportunities for Career Growth

Training and Mentorship

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Time Off

Qualifications

• 3-4 years of experience in HOA management required.
• Strong knowledge of the HOA industry and client service.

Responsibilities

• Manage operations for a portfolio of community associations.
• Provide leadership and consulting on best practices.

Skills

Client Service Orientation

Leadership Skills

Communication Skills

Organizational Skills

Attention to Detail

Education

Bachelor's Degree

High School Diploma or GED

Tools

MS Office Suite

HOA Software

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for experienced Community Association Managers to join our amazing team in our San Mateo office. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development, please read below!

Summary: Manages a portfolio of community associations. Performs office and non-manual work directly related to the management of the general business operations of community associations under management. Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors. Must maintain client satisfaction and account retention.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Requirements

Essential Job Duties and Responsibilities:

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with our clients on best practices regarding the management and oversight of their community.
• Creates agendas for and manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Creates agendas for and manages and runs annual association owners’ meetings.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Meets with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials for associations under management.
• Selects and supervises vendors performing services for the community.
• Ensures that homeowner assessments are paid on a timely basis and that appropriate action is pursued with respect to delinquent accounts.
• Complies with company policies and procedures.
• Responsible for Client Satisfaction and Account Retention.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must possess a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Strong knowledge of the HOA industry.
• Excellent client service orientation. Responsive, follow-up, and closes the loop with clients.
• Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possess strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship-building skills.
• Ability to win and maintain the confidence of boards of directors of associations served.
• Strong verbal and written communication.
• Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrated strengths in working independently and in a team environment.
• Must be able to attend and participate in evening meetings.
• Must be flexible and able to perform work after hours during the week and participate in the weekend on-call rotation program.

Education and/or Experience:

• 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.