Community Association Manager

Associations, Inc.; San Jose (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Community Association Manager to supervise operations and administration for community associations. This dynamic role involves liaising with the Board of Directors, managing financial reports, and ensuring compliance with policies. The ideal candidate will be detail-oriented, possess strong communication skills, and have a solid understanding of community management. Join a forward-thinking organization that values professional development and offers world-class training, comprehensive medical benefits, and additional income opportunities. If you are passionate about community management and looking for a rewarding career, this opportunity is for you.

Benefits

World-Class Training

Additional Income Opportunities

CAI Course/Designation Assistance

Paid Time Off/Holidays

Comprehensive Medical Benefits

Wellness Incentives

Qualifications

• Proficient in Microsoft Office; strong communication and customer service skills.
• Knowledge of community associations and real estate management.

Responsibilities

• Supervise operations and administration of the Association according to policies.
• Review financial reports and provide recommendations to the Board of Directors.
• Coordinate inspections and manage vendor performance.

Skills

Microsoft Office

Conflict Resolution

Professional Communication

Customer Service

Time Management

Detail Orientation

Education

Associates Degree

Bachelor’s Degree

Tools

C3 Database

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Associates Degree Required
• Bachelor’s Degree Preferred
• 1 – 3 years of Community Association experience