Community Association Manager

Association Services Inc.; San Jose (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Community Association Manager to oversee operations and administration of community associations. This role involves liaising with the Board of Directors, managing financial reports, and ensuring effective use of community management tools. The ideal candidate will have a strong background in property management, excellent communication skills, and a proactive approach to problem-solving. If you are detail-oriented and passionate about enhancing community living, this opportunity is perfect for you.

Benefits

World-Class Training

Additional Income Opportunities

CAI Course/Designation Assistance

Paid Time Off/Holidays

Comprehensive Medical Benefits

Wellness Incentives

Qualifications

• 1-3 years of Community Association experience required.
• Proficient knowledge of Microsoft Office products essential.

Responsibilities

• Supervise operation and administration of the Association.
• Act as liaison with the Association Board of Directors and homeowners.
• Review financial reports and ensure management summary is submitted.

Skills

Microsoft Office

Understanding of communities/property/real estate

Business correspondence

Conflict resolution

Professional communication

Customer service

Time management

Education

Associates Degree

Bachelor’s Degree

Job description

Join to apply for the Community Association Manager role at Associa.

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

1. Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
2. Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
3. Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
4. Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
5. Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
6. Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
7. Monitor corporate and client delinquency rates and collections process for account portfolio.
8. Attend Board meetings per the management agreement and community events as needed.
9. Prepare Board packages according to established time frames.
10. Ensure Board of Directors is aware of legal actions involving the Association.
11. Maintain unit and contract files relating to the operations of the Association.
12. Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
13. Responsible for maintenance of C3 data base, including updating resident information.
14. Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
15. Responsible for oversight of Associa staff as contract provides.
16. Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
17. Oversee the AP process in accordance with Associa home office processes and procedures.
18. Other duties as assigned.

Benefits Summary

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives

Requirements

• Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Understanding of communities/property/real estate and homeowners associations.
• Knowledge of the roles of the association board, the Community Association Manager, and their interface with homeowners' requests.
• Proficient in business correspondence (grammar, structure, punctuation, spelling, etc.).
• Conflict resolution skills at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and prioritization skills.
• Associates Degree required; Bachelor’s Degree preferred.
• 1–3 years of Community Association experience.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristic protected by law.