Director of Community Management

Cusick Company; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Cusick Company is seeking a Director of Community Management to provide strategic and operational leadership for a portfolio of HOA/COA communities in the Charlotte area. The role focuses on managing Community Association Managers, ensuring service excellence, governance, and strong relationships with boards, residents, and internal teams.

The ideal candidate will have 3–5+ years in HOA/COA or property management, a relevant bachelor's degree (or CAM/CMCA certifications), and proven leadership

Qualifications

• 3-5+ years in HOA/COA or property management
• Bachelor’s degree preferred
• Strong governance, operations and board relations knowledge
• Proven leadership and performance management experience
• Strong financial acumen including budgeting, reserves and reporting
• Excellent communication, relationship management and leadership skills
• Highly organized with strategic and operational thinking
• Ability to manage multiple communities and priorities

Responsibilities

• Lead, mentor, and manage Community Association Managers and support staff
• Oversee daily operations across assigned HOA/COA communities
• Ensure consistent service delivery, operational standards, and compliance
• Serve as senior escalation point for boards, communities, and internal teams
• Support CAMs in board relations, governance, and meeting management
• Drive client satisfaction, retention, and long-term relationships
• Oversee financial performance, budgeting, and fiscal accountability
• Support budget preparation, reserve planning, and financial reporting
• Ensure compliance with governing documents, state statutes, and regulations
• Partner with executive leadership on strategic planning and growth initiatives
• Support onboarding and transition of new communities
• Identify operational efficiencies and process improvements
• Oversee vendor relationships, contracts, and service performance
• Maintain high standards of professionalism, service, and accountability

Skills

Communication

Leadership

Relationship management

Organizational skills

Strategic thinking

Education

Bachelor’s degree (preferred)

CAM license

CMCA

Job description

Description

Director of Community Management (HOA/COA)

Location: Charlotte, NC
Employment Type: Full‑Time
Industry: HOA / COA Property Management

Job Description:
The Director of Community Management will provide strategic and operational leadership for a portfolio of homeowner and condominium associations. This role is responsible for overseeing community management operations, leading Community Association Managers (CAMs), ensuring service excellence, and maintaining strong relationships with boards, residents, and internal stakeholders. This position plays a key role in driving performance, consistency, and long-term organizational growth within the HOA/COA portfolio.

Key Responsibilities

• Lead, mentor, and manage Community Association Managers and support staff
• Oversee daily operations across assigned HOA/COA communities
• Ensure consistent service delivery, operational standards, and compliance
• Serve as senior escalation point for boards, communities, and internal teams
• Support CAMs in board relations, governance, and meeting management
• Drive client satisfaction, retention, and long-term relationship building
• Oversee financial performance, budgeting, and fiscal accountability
• Support budget preparation, reserve planning, and financial reporting
• Ensure compliance with governing documents, state statutes, and regulations
• Partner with executive leadership on strategic planning and growth initiatives
• Support onboarding and transition of new communities
• Identify operational efficiencies and process improvements
• Oversee vendor relationships, contracts, and service performance
• Maintain high standards of professionalism, service, and accountability

Requirements

• Bachelor’s degree preferred (Business, Management, Finance, or related field)
• 3‑5+ years of experience in HOA/COA or property management
• Strong understanding of HOA/COA governance, operations, and board relations
• Proven experience leading teams and managing performance
• Strong financial acumen, including budgets, reserves, and reporting
• Excellent communication, leadership, and relationship management skills
• Highly organized with strong operational and strategic thinking abilities
• Ability to manage multiple communities and priorities effectively

Licensing & Certifications (Preferred, Not Required at this time in NC and SC)

• Community Association Manager (CAM) license
• CMCA (Certified Manager of Community Associations)
• Other relevant industry certifications are much appreciated.