Community Associate: Front Desk & Guest Services

IWG plc; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health insurance

Career development

Job summary

IWG plc is seeking a Community Associate for our on-site Miami Beach center to help members and guests with day-to-day needs, manage front-desk tasks, and ensure a smooth, welcoming environment.

You will greet customers, assist with printing and mail, handle inquiries, and support event planning while coordinating with the City Manager to foster community and drive engagement in the workspace.

Qualifications

• 1+ years of customer service experience.
• Strong communication and relationship-building skills.
• Positive, adaptable and able to handle fast-changing situations.
• Proficient in MS Office and basic IT equipment.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Greet customers and manage front-desk tasks to support members and guests.
• Assist with printing, mail, packages, and meeting room logistics.
• Coordinate with city manager for events and community-building activities.
• Ensure services are charged correctly and invoices are accurate.

Skills

Customer service

Communication

MS Office

Tools

MS Office

Job description

IWG plc is seeking a Community Associate for our on-site Miami Beach center to help members and guests with day-to-day needs, manage front-desk tasks, and ensure a smooth, welcoming environment.

You will greet customers, assist with printing and mail, handle inquiries, and support event planning while coordinating with the City Manager to foster community and drive engagement in the workspace.