Community Associate: Front Desk & Guest Experience

Spaces. offices | co-working | meeting rooms.; Irvine (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care

Bonus program

Job summary

IWG in Irvine is seeking a Community Associate to manage a vibrant center, welcoming customers and nurturing a local community. You will handle inquiries, coordinate services, and help customers set up spaces for meetings and events.

You will arrive before opening, assist with Wi‑Fi access, directions, equipment setup, and invoicing. The role includes organizing networking events, supporting center activity, and maintaining a tidy, welcoming environment.

Qualifications

• 1+ years of customer service experience
• Ability to manage multiple tasks while providing excellent service
• Positive, enthusiastic attitude and adaptability to fast-changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the country and at least 18 years old

Responsibilities

• Create and maintain a community within the center for customers
• Help customers with day-to-day requests (Wi‑Fi codes, directions, packages, projector setup)
• Ensure services are properly charged and invoices are accurate
• Plan and host networking events and coordinate posters and invitations
• Wrap up the day by tidying the space and guiding groups to next steps

Skills

Communication

Ownership of problems

Adaptability

Customer service experience

MS Office

Tools

MS Office

Job description

IWG in Irvine is seeking a Community Associate to manage a vibrant center, welcoming customers and nurturing a local community. You will handle inquiries, coordinate services, and help customers set up spaces for meetings and events.

You will arrive before opening, assist with Wi‑Fi access, directions, equipment setup, and invoicing. The role includes organizing networking events, supporting center activity, and maintaining a tidy, welcoming environment.