Community Associate

Regus Management Group, LLC; Minnetonka (MN); On-site; USD 38,000 - 45,000; Full time

Job summary

A leading workspace provider seeks a Community Associate to enhance customer experience and foster community within their center. This role involves multitasking, excellent communication, and administrative support, while offering a competitive salary and benefits. Enjoy a positive work-life balance without night or weekend shifts.

Benefits

Generous paid time off

401K with company match

Comprehensive health care options

Quarterly bonus

Training and career development opportunities

Qualifications

• 1+ years of customer service experience required.
• Ability to build relationships and empathize.

Responsibilities

• Assist customers with WiFi codes, packages, and invoicing.
• Plan and organize networking events.
• Manage administrative and support tasks.

Skills

Customer Service

Communication

Multitasking

Tools

MS Office

Job description

Community Associate

601 Carlson Parkway
Suite 1050
55305 Minnetonka
Minnesota, United States of America

The world of work is changing... short commutes, flexibility, and convenience are the minimum standards employees want in their work environment.

At IWG, we are leading the way with the world's largest workspace network, operating in over 120 countries. Join us to help bring more freedom to people and businesses, expand our network, and enjoy a great work-life balance with competitive benefits while growing your career.

The opportunity

As a Community Associate, you will work closely with both new and existing customers across various industries. Your role involves creating and maintaining a community within your center, managing administrative and support tasks to allow customers to focus on their business.

A typical day at IWG

You start your day early to ensure everything is ready. Throughout the day, you assist customers with various needs such as WiFi codes, packages, directions, setting up equipment, and invoicing. You take breaks to relax and handle incoming mail and customer requests. In the afternoon, you plan and organize networking events, promote the community, and prepare for the day's closure by tidying up and guiding meeting groups to local restaurants.

About you

We seek someone capable of multitasking and delivering excellent customer service. You should be:

• A good communicator with the ability to build relationships and empathize (ideally 1+ years of customer service experience)
• Positive, enthusiastic, and adaptable
• Proficient with MS Office and basic IT equipment
• Legally eligible to work in the country of application and at least 18 years old

What we offer

Along with a competitive package, enjoy:

• Work-life balance (no nights/weekends)
• Generous paid time off (sick and vacation)
• 11 paid holidays annually
• 401K with company match
• Comprehensive health care options
• Quarterly bonus and hourly rate of $18.32
• Inspiring work environment
• Training and career development opportunities
• Business casual attire and a professional community