Community Assistant - Hub Minneapolis (Student Living)

Greystar Worldwide, LLC; Minneapolis (MN); On-site; USD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking company in the real estate sector as a vital support to the property management team. This role is essential in achieving occupancy and retention goals through effective administrative tasks, customer service, and marketing initiatives. You will assist in leasing activities, conduct property tours, and coordinate resident events, all while ensuring a welcoming environment for potential and current residents. If you are passionate about customer service and enjoy a dynamic work environment with opportunities for growth, this position is perfect for you.

Benefits

401(k) with company match

Employee Assistance Program

Paid sick time

Qualifications

• Strong customer service skills to handle resident inquiries and concerns.
• Experience in sales and marketing to support leasing activities.

Responsibilities

• Perform administrative tasks for the leasing office and assist with sales activities.
• Coordinate resident events and serve as an after-hours liaison for residents.

Skills

Customer Service

Sales

Marketing

Administrative Skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally, and has a robust institutional investment management platform with more than $79 billion of assets under management, including over $36 billion of development assets. Founded in 1993 by Bob Faith, Greystar aims to provide world-class service in the rental residential real estate business. For more information, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role supports the property management team in achieving occupancy and retention goals through administrative tasks related to leasing, marketing, and customer service at the community.

JOB RESPONSIBILITIES

1. Perform administrative tasks for the leasing office, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
2. Assist with sales and leasing activities to meet revenue and occupancy targets by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
3. Support lease preparation by generating all required paperwork and organizing resident lease files.
4. Assist with move-in and move-out processes, working on these events and related 'turn' days, which are mandatory work dates. Any time off during these dates must be approved in advance by the Community Manager.
5. Answer incoming calls and set appointments for property tours.
6. Conduct on-campus marketing outreach to increase community awareness and generate qualified traffic.
7. Coordinate resident events and functions to enhance resident satisfaction, including parties, birthday cards, unit visits, and other programs.
8. Schedule and conduct resident visits, distribute notices such as flyers, newsletters, surveys, and late notices.
9. Serve as an after-hours liaison for residents, responding to emergencies within a specified timeframe. One on-call shift per week is expected, schedule determined at the site level.
10. Respond promptly and courteously to resident concerns and questions, taking action to resolve issues or escalate requests appropriately.

Physical Demands

• Stand, walk, sit for extended periods, and perform physical activities like bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined spaces.
• Work indoors and outdoors in all weather conditions.
• Push, pull, lift, and carry weights up to 25 pounds independently and 50 pounds with assistance.
• Travel may be required to assist other properties or attend meetings or training.
• Work a flexible schedule, including evenings, weekends, and holidays, with on-call responsibilities.

Additional Compensation

Factors influencing pay include business needs, experience, skills, and location.

• Corporate Positions: May be eligible for quarterly or annual bonuses based on performance.
• Onsite Property Positions: May participate in weekly, monthly, and quarterly bonus programs.

Benefits for Part-time Team Members*

• 401(k) with company match (eligibility required)
• Employee Assistance Program
• Paid sick time

*Benefits may vary for union and prevailing wage roles due to collective bargaining agreements or local regulations.

Greystar considers qualified applicants with arrest and conviction records for employment.