Community Assistant: Property Operations & Resident Services

The-Nrp-Group; Kissimmee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

Paid vacation

Paid holidays

Maternity & parental leave

Disability insurance

Health insurance

401(k) match

Training & growth

Employee referrals

Job summary

NRP’s A+ team is growing, with a Community Assistant role focused on excellent customer service and daily property operations. You will coordinate leasing activities, support the Community Manager, and help maximize occupancy and revenue while ensuring compliance with Fair Housing and LIHTC guidelines.

Responsibilities include managing administrative tasks, assisting with marketing, renewals, and resident events, and maintaining accurate resident records and payroll data.

Qualifications

• Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred.
• Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards.
• Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred.

Responsibilities

• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance.
• Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
• Maintain and organize all resident files
• Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation
• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
• Assists in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
• Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
• Assist Community Manager in evaluating and supervising team members
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary
• Perform other duties as required

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma or equivalent

LIHTC designation/LIHTC accreditation

Tools

Yardi

Microsoft Office

Job description

NRP’s A+ team is growing, with a Community Assistant role focused on excellent customer service and daily property operations. You will coordinate leasing activities, support the Community Manager, and help maximize occupancy and revenue while ensuring compliance with Fair Housing and LIHTC guidelines.

Responsibilities include managing administrative tasks, assisting with marketing, renewals, and resident events, and maintaining accurate resident records and payroll data.