Community Assistant

The NRP Group LLC; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission & bonus

Paid vacation

11 holidays

Maternity & parental leave

Disability insurance

Medical/Dental/Vision/Life insurance

401(k) match

Training & growth

Referral programs

Job summary

The NRP Group LLC is seeking a Community Assistant for our affordable Charlotte, NC property, Residences at Cedar Creek. You will support daily property operations, coordinate leasing activities, and ensure excellent customer service for residents.

Under the Community Manager, you will handle administrative tasks, assist in revenue goals, manage resident relations, and participate in team development while potentially supporting other properties as needed.

Qualifications

• Experience in customer service or leasing is a plus.
• Strong administrative and data entry skills are required.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Maximize revenue and monitor rent collections to support property performance.
• Ensure accurate Yardi data input and leasing activity reporting.
• Assist Community Manager in achieving occupancy goals and renewals.
• Maintain resident files and payroll reporting.
• Lease apartments, answer inquiries, show units, and prepare move-in paperwork.
• Monitor market activity, renewals, and compliance with regulations.
• Provide excellent customer service and respond to residents promptly.
• Assist in recruiting and developing team members and may help at other properties.

Skills

Customer service

Administrative skills

Detail oriented

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek!

Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Essential Functions Statement(s)

Financial/Administrative

• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
• Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
• Maintain and organize all resident files
• Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans

Customer Service

• Assists in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends

Team Development

• Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
• Assist Community Manager in evaluating and supervising team members
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary
• Perform other duties as required
  • Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared