Community Assistant

The-Nrp-Group; Colony Acres (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Commission opportunities

Paid vacation and sick leave

401(k) Match

Medical/Dental/Vision/Life Insurance

Training and certification

Employee referral programs

Job summary

The NRP Group is seeking a Community Assistant for their affordable property Residences at Cedar Creek in Charlotte, NC. This position involves ensuring excellent customer service, coordinating property operations, and assisting in financial management.

The ideal candidate will have property management experience, or a relevant degree, and strong knowledge of Fair Housing regulations. This role offers a competitive benefits package including paid vacation, health insurance, and opportunities for

Qualifications

• 1+ year of property management experience or 4-year degree in a related field.
• Working knowledge of applicable Landlord Tenant Laws and Fair Housing Regulations.
• Reliable transportation for essential job functions is necessary.

Responsibilities

• Ensure excellent customer service in the daily management of the community.
• Maximize cash flow by ensuring timely rent collection and monitoring banking activities.
• Support leasing activities and maintain compliance with Fair Housing regulations.

Skills

Customer service

Financial management

Property management

Administrative skills

Yardi proficiency

Education

High school diploma or equivalent

College preferred

Tax Credit Specialist (TCS) accreditation

Tools

Microsoft Office Suite

Yardi

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.We value our employees by offering a competitive benefit package including:Commission and bonus opportunitiesPaid vacation and sick leave11 Paid holidaysPaid maternity & parental bonding leaveShort & long term disabilityMedical/Dental/Vision/Life Insurance401(k) MatchTraining, certification, & growth opportunitiesEmployee referral & recognition programsSince its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek!Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.Essential Functions Statement(s):Financial/Administrative- Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent- Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees- Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance- Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.- Maintain and organize all resident files- Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparationMarketing- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared- Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly- Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards- Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings- Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plansCustomer Service- Assists in planning and preparation of resident events- Complete a daily inspection of the property and market-ready units- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met- Provide excellent customer service and display courteous and professional attitude toward all customers- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends- Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekendsTeam Development- Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values- Assist Community Manager in evaluating and supervising team members- May occasionally be required to assist at other properties- Run errands to support the property as necessary- Perform other duties as requiredSKILLS & ABILITIESEducation: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferredExperience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standardsTechnical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferredOther Requirements: Reliable transportation for essential job functionsThe NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.