Community Assistant

City Property Management; Phoenix (AZ); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

401(k) with company matching

Health savings account

Paid time off

Employee assistance program

Employee referral program

Paid training

Job summary

City Property Management is seeking a collaborative and detail-oriented Community Assistant to support the management team with administrative tasks and homeowner inquiries, primarily via phone and email. This role thrives in a fast-paced, team-oriented environment and requires strong communication and organization.

The ideal candidate will handle work orders, portal access, reservations, records, and vendor documentation while delivering excellent customer service.

Qualifications

• Previous administrative experience.
• Excellent written and verbal communication.
• Exceptional organizational and multitasking abilities.
• Detail-oriented with ability to meet deadlines.
• Client-focused mindset with strong service orientation.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide excellent customer service to clients and visitors; manage phone and email communications within established timeframes; assist homeowners with portal access, maintenance requests, and general inquiries.
• Process and track work orders, maintenance requests, and purchase orders; coordinate meetings, maintain documentation, and manage records; handle community amenity reservations and facility access; maintain accurate resident and board member records.
• Assist with community communications and e-blast submissions; maintain portal content and monitor survey responses; process and coordinate various resident requests; manage vendor relationships and documentation.

Skills

Administrative experience

Communication skills

Organizational skills

Attention to detail

Teamwork

Customer service

Dependability

Job description

Position Overview

We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.

Work Schedule

Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM

Key Responsibilities

Customer Service & Communication

• Provide excellent customer service to clients and visitors
• Manage phone and email communications within established timeframes
• Assist homeowners with portal access, maintenance requests, and general inquiries

Administrative Management

• Process and track work orders, maintenance requests, and purchase orders
• Coordinate meetings, maintain documentation, and manage records
• Handle community amenity reservations and facility access
• Maintain accurate resident and board member records

Portal & Communications Management

• Assist with community communications and e-blast submissions
• Maintain portal content and monitor survey responses
• Process and coordinate various resident requests
• Manage vendor relationships and documentation

Required Skills & Qualifications

• Previous administrative experience
• Excellent written and verbal communication skills
• Exceptional organizational and multitasking abilities
• Detail-oriented with ability to meet deadlines
• Client-focused mindset with strong service orientation
• Ability to work both independently and as part of a team
• Competitive hourly rate ($20 - $22/hour, based on experience)
• 401(k) with company matching
• Health savings account
• Paid time off
• Employee assistance program
• Employee referral program
• Paid training

The Ideal Candidate Will Have

• Experience in property management or related field (preferred)
• Ability to maintain confidentiality
• Professional demeanor and positive attitude
• Excellent problem-solving skills
• Commitment to teamwork and collaboration

Pay

$20 - $22 / hour

City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.