Assistant Community Manager

OneWall Communities; Little Rock (AR); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Benefits & wellness program

PTO

Summer Fridays

Paid Parental Leave

Education reimbursement

Job summary

OneWall Communities in Little Rock, AR is seeking a detail-oriented Assistant Community Manager to support the daily operations of our property and deliver excellent customer service to residents.

You will collaborate with the Community Manager, handle work orders, rent questions, and maintain open communication with residents and staff while upholding policy enforcement and hosting community events.

Qualifications

• Associate's degree or equivalent
• 3 years property management or administrative support experience
• Valid driver’s license
• 2-3 years of customer service experience
• Fair Housing Certificate or knowledge of fair housing laws
• Proficient in Microsoft Office and property software
• Able to work weekends and some holidays
• Effective communication with owners, residents, and staff

Responsibilities

• Support and assist the Community Manager in day-to-day operations.
• Provide superior customer service to residents and prospective residents.
• Process resident work orders promptly and efficiently.
• Process resident rent questions and issues in a timely manner.
• Assist in vendor relationship management as necessary.
• Maintain open communication with Property Manager and Service Manager.
• Assist in planning resident functions and host events as directed.
• Enforce community policies.
• Ensure maintenance repairs are handled by following up weekly.
• Post rents in resident accounts using property management software.
• Manage delinquency with the Property Manager, including noting in the system and court filings

Skills

Customer service

Communication skills

Administrative support

Team collaboration

Driver's license

Education

Associate's degree or equivalent

Tools

Microsoft Office

Property management software

Job description

We are looking for a detail-oriented Assistant Community Manager to join our growing organization. In this position, you will provide excellent customer service experience and assist the community manager in the day to day operation of the property. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Here Is What You Will Be Doing

• Support and assist the Community Manager in executing day-to-day operations of the designated community.
• Provide superior customer service and communication to our residents and prospective residents and increase retention, revenue, reputation and profitability.
• Receive and process resident work orders in a timely and efficient manner.
• Receive and process resident rent questions and/or issues in a timely and efficient manner.
• Assists in vendor relationship management as necessary and required.
• Maintain open communication with Property Manager and Service Manager.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Enforce policies of the community.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely
• Prepare a statement of accounting notices for past residents; provide financial accounting support to the Community Manager as needed.
• Accept rental payments and post rents in resident accounts in property management software.
• Manage delinquency in conjunction with the Property Manager, including but not limited to reaching out to residents (and logging notes in property management software), reviewing resident accounts, sending late letters, preparing court filings, and attending court hearings

Here Is What You’ll Have

• Associate's degree or equivalent from two-year college or technical school.
• 3 years previous property management or administrative support experience
• Valid driver’s license required.
• 2-3 years of customer service experience
• Fair Housing Certificate and awareness of fair housing laws required.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Be able to work weekends and some holidays.
• Effectively present information to owners, residents, and employees of the organization.

Here Is Why You Will Love Working Here

• Competitive salary
• Extensive benefits & wellness program
• PTO
• Summer Fridays
• Voluntary Paid Time Off
• Professional Education Reimbursement Program
• Paid Parental Leave

Whereas an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.