Community Ambassador - PT

CCMC; Hendersonville (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Flexible schedule

Service-oriented team

Job summary

A community management company in Tennessee is seeking a Community Ambassador to create memorable experiences for residents and guests. This part-time role requires a strong customer service background, excellent communication skills, and the ability to multitask in a dynamic environment. Responsibilities include managing front desk operations and providing tours. Competitive pay and a flexible schedule are offered.

Qualifications

• Minimum 2 years of customer service experience in fast-paced environments.
• Strong interpersonal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for guests and residents.
• Assist in planning and executing marketing events.
• Manage front desk operations and answer inquiries.
• Engage with residents and conduct facility tours.

Skills

Customer service experience

Project management

Multitasking skills

Communication skills

Proficiency in Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

We’re CCMC, a community management company specializing in master-planned communities. Our vision centers on a resident-focused experience and our core values: Integrity, Respect, Service and Community.

About The Community

This active-family HOA offers a state-of-the-art Fitness Center, a resort-style swimming pool, a snack bar-style cafe, and meeting spaces. It is nestled in the area’s hills. On-site staff include the Community Manager, Lifestyle Director, Maintenance Associate, and Community Ambassadors.

Role

Join us as a Community Ambassador, where you’ll be at the heart of creating memorable experiences for residents, guests, and prospective buyers. This role offers the opportunity to work within a collaborative team and a resident-centric culture with CCMC, two organizations known for integrity, respect, service, and community-focused values.

Responsibilities

• Community Overview & Engagement: Serve as the first point of contact for guests, residents, and potential buyers, providing tours, answering questions, and disseminating community information and offerings.
• Event Support: Assist the client’s marketing team in planning and executing marketing events with potential buyers, realtors, and residents, both inside and outside the community. Help organize and facilitate community events with the client, Lifestyle Director, and Farm Director.
• Administrative Duties: Manage front desk operations, including answering phone calls, responding to emails, event registration, and supporting marketing efforts with weekly sales and traffic reports. Maintain operational tasks such as ensuring a well-maintained environment and inventory management for on-site facilities.
• Daily Operations: Open and close the facility following checklists, ensure health and safety standards, engage with residents, prospective buyers, and staff, and perform facility tours as directed by the Community Manager. Collaborate with the team to achieve communication goals.

Requirements

• Experience: Minimum 2 years of customer service experience with strong project management and multitasking skills in fast-paced environments. Alternatively, a minimum of six months’ experience with excellent customer service and telephone etiquette will also be considered.
• Education: High School Diploma or equivalent.
• Skills: Strong interpersonal, verbal and written communication, and proficiency in Microsoft Office. Ability to develop, design, and implement programs and reports.
• Personal Qualities: Positive, outgoing personality; ability to work independently and as part of a team; strong conflict resolution skills.
• Physical Requirements: Ability to sit or stand for extended periods; valid driver’s license and reliable transportation.

Additional Information

• Work Schedule: Flexibility to work nights, holidays, and weekends as needed.

Join us and be part of a service-oriented team dedicated to enhancing the community experience for all.

The following may be included as part of the physical requirements:

• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties, please email [e-mail] so we can review next steps together.

What We Offer

• Competitive pay, depending on experience
• Part-time, flexible schedule
• A service-oriented team dedicated to your success

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Business Consulting and Services