Resident Services Coordinator

CCMC; Loxahatchee Groves (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with company match

Paid time off and holidays

Parental leave

Training and education assistance

Employee Assistance Program

Job summary

CCMC is seeking a Resident Services Coordinator to support the community office with welcoming guests, handling inquiries, and coordinating residential events. The role involves clerical tasks, message routing, and assisting the site management team to maintain resident-facing services.

Ideal candidates bring customer service experience, strong communication, and proficiency in Microsoft Office. This is an on-site position requiring flexibility for after-hours events and occasional driving as

Qualifications

• Customer service experience preferred.
• Excellent telephone manner and commitment to high service.
• Effective communication skills.
• Organized, detail-oriented.
• Proficient with Microsoft Office apps.

Responsibilities

• Greet and assist guests, answer phones, direct calls.
• Note and route messages accurately.
• Operate and maintain office equipment.
• Draft and proofread association documents including work orders.
• Assist owners with coordinating resident-hosted events.
• Update the association website and calendar.
• Receive and deliver mail, packages, and dry cleaning.
• Perform other administrative duties as needed.

Skills

Customer service

Phone etiquette

Communication

Organization

Attention to detail

MS Office

Driver's license

Flexibility

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!