Communications Specialist, Full Time, Days

Livingston Regional Hospital; Livingston (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Livingston Regional Hospital in Tennessee seeks a PBX Operator to manage all internal and external calls, operate the paging system, and serve as an information resource for patients, visitors, and staff.

The role focuses on accurate call routing, confidentiality, and supporting routine and emergency communications in a hospital setting.

Qualifications

• High School Diploma or Equivalent (Preferred)
• Experience in fast-paced environment preferred
• Strong customer service orientation
• Clear, articulate verbal communication
• Ability to multitask and use sound judgment in emergencies
• Basic computer and telephone system proficiency
• Confidential handling of patient and operation information
• Able to sit for long periods and lift up to 10 lbs

Responsibilities

• Answer incoming calls promptly and professionally
• Direct calls to appropriate departments or personnel
• Transfer calls accurately and handle inquiries
• Serve as information center for callers and internal guests
• Operate hospital paging system and emergency paging procedures
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Job description

Join

Join Livingston Regional Hospital, a 114-bed, community hospital certified for sepsis care by the Joint Commission and accredited for chest pain by the American College of Cardiology. As part of the ScionHealth network, Livingston Regional proudly delivers quality care covering all aspects of healthcare, from 24-hour emergency services to inpatient and outpatient rehabilitative, a Level I neonatal nursery, a 16-bed gero-psych unit, and many other specialty services. Livingston serves a five-county area in central Tennessee and southern Kentucky. Grow your career where your work touches your neighbors.

Job Summary

The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff.

Essential Functions

• Answer incoming calls promptly, courteously, and professionally
• Direct calls to appropriate departments or personnel based on caller needs
• Accurately transfer calls and handle internal/external inquiries
• Serve as an information center for callers and internal guests
• Operate the hospital’s public address system, including pages for emergencies and routine announcements
• Execute emergency paging procedures for codes and disaster protocols
• Sanitize and maintain cleanliness of PBX equipment and workspace daily
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Knowledge/Skills/Abilities/Expectations

• Clear, articulate verbal communication
• Ability to use sound judgment and remain calm in emergencies
• Basic knowledge of hospital departments and functions
• Strong customer service orientation
• Attention to detail and ability to multitask
• Basic computer and telephone system proficiency
• Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking
• Occasional: Standing, walking, reaching with hands and arms, stooping
• Lifting: Occasionally lifts up to 10 lbs
• Office-based hospital setting
• Minimal exposure to clinical hazards
• May experience moderate noise levels from telephone equipment or emergency announcements

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None Required

Experience

• Prior Experience working with minimal supervision in a fast-paced environment (Preferred)