Communications Operator - Primary Care

San Luis Valley Health; Alamosa (CO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Full medical/dental/vision

21 days PTO

Retirement plan with employer match

Life & disability insurance

Voluntary benefits

On-site health center

Education programs

Community volunteering

Employee discounts

Counseling services

Job summary

San Luis Valley Health in Alamosa, CO is seeking a full-time Communications Operator for our Primary Care team. You will be the hub for telephone communication, routing calls, and delivering accurate messages to staff and providers.

The ideal candidate has a high school diploma or GED, about one year of office experience, and strong customer service skills. You will verify patient and insurance information and coordinate with referring offices.

Qualifications

• High School graduate or GED.
• One year of office experience.
• Strong customer service skills with ability to answer and direct incoming calls promptly.

Responsibilities

• Route calls accurately while maintaining friendly customer service.
• Return abandoned calls and verify patient and insurance information.
• Coordinate with referring physician offices, employers, and/or staff for registrations.
• Assist with team projects and communicate standard instructions to patients.

Skills

Customer service

Call routing

Telephone etiquette

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Communications Operator - Primary Care

Primary Care Full-Time Alamosa, CO, US

2 days ago Requisition ID: 3090

Salary Range: $15.16 To $21.17 Hourly

The salary range displayed represents the typical salary of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

This position will remain open until 11/04/2026.

San Luis Valley Health is seeking a full-time Communications Operator to join our Primary Care team! This position is the hub of telephone communication for our Primary Care Department. Responsible for answering incoming phone calls to SLV Health and accurate routing and intake of those calls. This includes scheduling when possible, or accurate messaging to the appropriate staff member or provider.

What You'll Have:

• High School graduate or GED
• One year experience in an office setting
• Strong customer service skills, with ability to answer and direct incoming calls in a timely manner with a positive.

What You'll Do:

• Responsible for accurate call routing while maintaining friendly customer service
• Return any/all abandoned phone calls due to missed calls or hang-ups
• Verification that all patient and insurance information is entered accurately
• Coordination with referring physician offices, employers, and/or law enforcement as it pertains to registration requirements
• Assist with team projects as identified and assigned.
• Complete confirmation calls and transmit standard instructions to patients (visitor restrictions, check-in process, items to bring, etc.)
• Responsible to complete all Medicare Secondary Payer verification questionnaire for Medicare patients

We Take Care of Our People

As the largest employer in the San Luis Valley, we commit to providing our employees with quality and affordable benefits to complement a fulfilling work experience and help balance life experiences and needs. To show our appreciation of your hard work, we offer a competitive and comprehensive total benefits package, including:

• Full medical, dental and vision plans to suit the needs of you and your family, with low-cost copays and deductibles, all without high out-of-pocket expenses..
• Enjoy 21 days of Paid Time Off in your first year and a generous Sick Leave program, with accruals starting on your first day!
• Start savingwith Retirement plans available from day one, providing up to 5% employer match after one year of employment.
• Free life and disability insurance benefits for full-time employees with the opportunity to purchase additional coverage at low costs.
• Add to your benefit packagewith a variety of voluntary benefits such as identity theft protection, medical and dependent care flexible spending accounts and more.
• Take care of yourselfwith our free on-site 24-hour employee health center, and discounts to a selection of local fitness/recreational centers.
• Keep learningby utilizing our education program benefits to foster your growth and development.
• Give back to the communitywith multiple opportunities throughout the year to volunteer with our own non-profit SLV Health Foundation and other SLV- and community-sponsored events.
• Discounts on cell-phone plans, ski/snowboard lift tickets, Dell computers, local pools, Adams State University functions and more!
• Your family is our familyso our employees and their family members have access to our employee support services, including up to four free counseling sessions to assist with work/life solutions.