Patient Financial Counselor

San Luis Valley Health; Alamosa (CO); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Full medical, dental and vision plans

Paid Time Off and Sick Leave

Retirement plans with employer match

Life and disability insurance

On-site 24-hour employee health center

Job summary

San Luis Valley Health is seeking a Patient Financial Counselor to assist insured and uninsured patients with questions related to healthcare costs, insurance, EOBs, statements of service, financial assistance, payment plans, payments and refunds.

The role requires a high school diploma or GED and at least two years in a medical billing or business office setting, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED is required.
• At least two years experience in a business office setting, working in a health care facility.
• Previous billing, insurance and customer service experience.
• Able to communicate effectively both orally and written.
• Microsoft Office experience, including Excel, Word, Outlook, PowerPoint and Publisher.

Responsibilities

• Answer account inquiries in person, by email and over the phone in a timely manner.
• Demonstrate competency in reading EOB statements, claim forms, patient estimates, payment collections and setting up payment plans.
• Notate accounts with inquiry and response/resolution to each question or issue.
• Assist patients with programs that may help with bill coverage.
• Update patient demographic information in the EMR system.
• Work all pending tasks and worklists as assigned, documenting all communications.
• Coordinate with other departments and management to resolve patient complaints and disputes related to medical bills.
• Be able to commute to any SLV Health location within the San Luis Valley to provide coverage as needed.
• Assist other areas within the Patient Access and Patient Financial Services as needed.

Skills

Communication skills

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Financial Counselor

Customer Service/Auth Full-Time RMC, Alamosa, CO, US

Salary Range: $19.94 To $27.83 Hourly

The salary range displayed represents the typical salary of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

This position will remain open until 10/28/2026.

San Luis Valley Health is seeking a Patient Financial Counselor to assist insured and uninsured patients with questions relative to healthcare costs, insurance, EOBs, statements of service, financial assistance, payment plans, payments and refunds.

What You'll Need:

• High school diploma or GED equivalent
• At least two years experience in a business office setting, working in a health care facility
• Previous billing, insurance and customer service experience
• Able to communicate effectively both orally and written
• Microsoft Office experience, including Excel, Word, Outlook, PowerPoint and Publisher

What You'll Do:

• Answer account inquiries in person, by email and over the phone in a timely manner
• Demonstrate competency in reading EOB statements, claim forms, patient estimates, payment collections and setting up payment plans.
• Appropriately notate accounts with inquiry and response/resolution to each question or issue.
• Assists patients with programs that may help with bill coverage.
• Update patient demographic information in the EMR system
• Work all pending tasks and worklists as assigned, documenting all communications.
• Coordinate with other departments and management to resolve patient complaints and disputes related to medical bills.
• Be able to commute to any SLV Health location within the San Luis Valley to provide coverage as needed.
• Assist other areas within the Patient Access and Patient Financial Services as needed.

We Take Care of Our People

As the largest employer in the San Luis Valley, we commit to providing our employees with quality and affordable benefits to complement a fulfilling work experience and help balance life experiences and needs. To show our appreciation of your hard work, we offer a competitive and comprehensive total benefits package, including:

• Full medical, dental and vision plans to suit the needs of you and your family, with low-cost copays and deductibles, all without high out-of-pocket expenses.
• Enjoy a generous amountof Paid Time Off and Sick Leave in your first year with accruals starting on your first day!
• Start savingwith Retirement plans available from day one, providing up to 5% employer match after one year of employment.
• Free life and disability insurance benefits for full-time employees with the opportunity to purchase additional coverage at low costs.
• Add to your benefit packagewith a variety of voluntary benefits such as identity theft protection, medical and dependent care flexible spending accounts and more.
• Take care of yourselfwith our free on-site 24-hour employee health center, and discounts to a selection of local fitness/recreational centers.
• Keep learningby utilizing our education program benefits to foster your growth and development.
• Give back to the communitywith multiple opportunities throughout the year to volunteer with our own non-profit SLV Health Foundation and other SLV- and community-sponsored events.
• Discounts on cell-phone plans, ski/snowboard lift tickets, Dell computers, local pools, Adams State University functions and more!
• Your family is our familyso our employees and their family members have access to our employee support services, including up to four free counseling sessions to assist with work/life solutions.