Communications & Intake Coordinator

Trustpoint.One; Newark (NJ); On-site; USD 27,552 - 31,684; Full time

Job summary

A busy legal services organization in Newark, NJ, is seeking a Communications & Intake Coordinator. This onsite role involves serving as the first point of contact for clients in a fast-paced litigation support environment. The ideal candidate will have experience in high-volume communications, strong organizational skills, and proficiency in Salesforce or similar software. The position offers a pay rate of $20-23 per hour based on experience, with hours from 9am to 6pm, Monday to Friday.

Qualifications

• Prior experience in a call center or legal environment, preferably client-facing.
• Experience handling medical records is an advantage.
• Ability to manage confidential information with discretion.

Responsibilities

• Serve as the first point of contact for new clients.
• Conduct intake calls and enter data into Salesforce.
• Handle inbound and outbound calls professionally.
• Assist with pre-litigation investigations and draft correspondence.
• Manage scheduling and ensure accurate case files.
• Maintain a professional rapport with clients.

Skills

Client-facing communication

Organizational skills

Attention to detail

Verbal communication

Written communication

Tech-savvy

Tools

Salesforce

Job description

Trustpoint has several immediate openings with a busy and collaborative legal services organization in Newark, NJ, in their search for Communications & Intake Coordinators to join their onsite team on a contract-to-possible hire basis. This role provides essential support and communication to clients a fast-paced litigation support environment. The ideal candidate is detail-oriented, empathetic, and thrives in a client-facing role. Successful candidates will have previous experience in high-volume communications or intake.

Responsibilities

• Serve as the first point of contact for new clients, providing guidance and updates throughout the litigation process
• Conduct intake calls, gather case details, and enter data into Salesforce
• Handle outbound and inbound calls in a professional and efficient manner
• Assist with pre-litigation investigations, draft correspondence, and review medical and legal documents
• Manage scheduling and calendars, ensuring case files remain accurate and up to date
• Maintain a professional and responsive rapport with clients

Qualifications

• Prior experience in a call center, legal or professional services environment, preferably in a client-facing capacity
• Experience working with medical records is a plus
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Experience with Salesforce or similar case management software
• Tech-savvy, with the ability to manage confidential information with discretion

Details

• Expected start date of 3/30
• Onsite position in Newark, NJ
• Hours: 9am – 6pm, Monday – Friday
• Compensation is expected to be 20-23/hr, commensurate with experience

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.