Communications & Adoptions Specialist

Rackner; Washington (District of Columbia); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company-supported professional certs &

401(k) retirement plan with 100% match

Medical, dental, and vision insurance

Life and disability insurance

Paid time off and paid holidays

Home-office equipment and remote-work

Fitness and wellness reimbursement

Weekly pay and company team events

Job summary

Rackner is seeking a Communications & Adoption Specialist to help healthcare professionals navigate changes to the systems they rely on. This remote role supports federal health IT operations by delivering clear, timely information about releases, service interruptions, and available resources.

You’ll coordinate user updates, maintain digital information channels, and develop targeted outreach that strengthens awareness and adoption.

Qualifications

• Minimum of 3 years of professional experience in communications or change management within IT or healthcare program.
• Hands-on experience managing content in SharePoint or relevant Microsoft 365 collaboration environments.
• Experience designing surveys to collect user feedback, satisfaction, or related service information.
• Must be eligible to undergo the federal background investigation required for this position.

Responsibilities

• Develop and schedule release communications aligned with approved technology release calendars, ensuring users receive timely and consistent information about upcoming changes.
• Prepare weekly updates and recurring communications that keep healthcare technology users informed about service developments, available resources, and adoption activities.
• Manage and maintain content across designated adoption portals, SharePoint environments, and enterprise collaboration channels to ensure information remains current and accessible.
• Draft downtime notifications, urgent service announcements, and other time-sensitive communications in accordance with established notification requirements and lead times.
• Maintain organized archives of published communications and notices to support audit readiness and applicable recordkeeping requirements.
• Design and administer user surveys to measure service satisfaction, user trust, and feedback related to technology adoption and service improvements.
• Develop targeted communication campaigns using approved product guidance, coordinating appropriate clinical review and validation before distributing applicable content.

Skills

Communications

Change management

SharePoint

Microsoft 365

Survey design

Federal background check

Job description

Communications & Adoption Specialist - Federal Health IT

Remote

Communications & Adoption Specialist - Federal Health IT

Location: Remote (United States)
Personnel Vetting: Federal background investigation eligibility required

Keep Healthcare Technology Users Informed and Ready for Change

Rackner is seeking a Communications & Adoption Specialist to help healthcare professionals navigate changes to the systems they rely on. This role supports federal health IT operations by delivering clear, timely information about releases, service interruptions, and available resources.

You’ll coordinate user updates, maintain digital information channels, and develop targeted outreach that strengthens awareness and adoption. Working with technical, operational, and clinical stakeholders, you’ll also gather feedback and help ensure published guidance is accurate and appropriately reviewed.

What You’ll Do

• Develop and schedule release communications aligned with approved technology release calendars, ensuring users receive timely and consistent information about upcoming changes.
• Prepare weekly updates and recurring communications that keep healthcare technology users informed about service developments, available resources, and adoption activities.
• Manage and maintain content across designated adoption portals, SharePoint environments, and enterprise collaboration channels to ensure information remains current and accessible.
• Draft downtime notifications, urgent service announcements, and other time-sensitive communications in accordance with established notification requirements and lead times.
• Maintain organized archives of published communications and notices to support audit readiness and applicable recordkeeping requirements.
• Design and administer user surveys to measure service satisfaction, user trust, and feedback related to technology adoption and service improvements.
• Develop targeted communication campaigns using approved product guidance, coordinating appropriate clinical review and validation before distributing applicable content.

Required Qualifications

• Minimum of 3 years of professional experience in communications or change management within an IT or healthcare program.
• Hands-on experience managing content in SharePoint or relevant Microsoft 365 collaboration environments.
• Experience designing surveys to collect user feedback, satisfaction, or related service information.
• Must be eligible to undergo the federal background investigation required for this position.

Preferred Qualifications

• Prosci certification or a comparable change management certification.
• Experience supporting communications initiatives within federal healthcare technology environments.

Why Rackner?

At Rackner, you’ll join a team focused on delivering practical technology solutions for important federal missions. We value professionals who combine subject-matter expertise with collaborative problem-solving and a commitment to continuous improvement.

You’ll have the opportunity to make complex technology changes easier to understand, collaborate across operational and clinical disciplines, and help healthcare professionals stay informed as the systems they use evolve.

Rackner offers a comprehensive benefits package designed to support professional development, financial well-being, and work-life balance. Depending on eligibility, benefits include:

• Company-supported professional certifications and career development opportunities
• 401(k) retirement plan with 100% company matching up to 6%
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• Home-office equipment and remote-work support
• Fitness and wellness reimbursement
• Weekly pay and company team events

Work Arrangement

This is a remote position based in the United States.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rackner’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.