Software Automation & Platform Engineer — Federal Health IT

Rackner, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote‑within the United States

401(k) retirement plan

Paid time off

Professional development opportunities

Home‑office equipment and remote‑work支

Wellness programs

Job summary

Rackner, Inc. is seeking a Software Automation & Platform Engineer to design, build, and advance automation capabilities across ServiceNow, enterprise integrations, and modern software delivery platforms.

This hands-on role focuses on transforming manual processes into reliable workflows to improve service delivery and reduce operational friction. You will collaborate with engineering, architecture, security, and operations teams to modernize systems, resolve integration challenges, and deliver

Qualifications

• 4+ years of professional software or platform engineering experience.
• Hands-on experience with ServiceNow Flow Designer and Integration Hub.
• Experience with GitLab CI/CD and infrastructure as code.
• Developing or implementing REST API integrations.
• Eligibility for a Tier 3 federal background investigation.

Responsibilities

• Evaluate automation opportunities and maintain a prioritized automation backlog.
• Build, test, and enhance ServiceNow workflows and self-service forms.
• Develop REST API integrations between ServiceNow and enterprise systems.
• Engineer and optimize GitLab CI/CD pipelines and IaC solutions.
• Integrate AI-assisted capabilities with ServiceNow while ensuring security.

Skills

Automation design

Platform engineering

CI/CD experience

Tools

ServiceNow Flow Designer

Integration Hub

GitLab CI/CD

REST APIs

Job description

Remote — United States

Location: Remote — United States

Engineer Smarter Workflows. Deliver More Reliable Federal Health IT Services.

Rackner is seeking a Software Automation & Platform Engineer to design, build, and advance automation capabilities that strengthen complex enterprise technology operations.

In this hands‑on role, you'll transform manual processes into efficient, reliable workflows that improve service delivery, reduce operational friction, and enable teams to work more effectively. You'll engineer solutions across ServiceNow, enterprise integrations, and modern software delivery platforms, combining technical expertise with practical problem-solving.

Working alongside engineering, architecture, security, and operations teams, you'll modernize established systems, resolve integration challenges, and deliver measurable improvements while maintaining service continuity.

Key Responsibilities

• Evaluate automation opportunities using service data, operational trends, and stakeholder input; maintain a prioritized automation backlog that supports informed decisions and measurable service improvements.
• Build, test, and enhance ServiceNow workflows using Flow Designer and Integration Hub, including request catalogs, role templates, and self-service forms that streamline service delivery.
• Develop and maintain REST API integrations that connect ServiceNow with approved enterprise systems, enabling reliable data exchange and coordinated workflows.
• Engineer and optimize GitLab CI/CD pipelines and infrastructure-as-code solutions, incorporating automated testing, quality checks, and security practices to strengthen software delivery.
• Integrate approved AI‑assistant capabilities with ServiceNow case creation and authorized knowledge resources while operating within applicable security and operational requirements.
• Validate automation and integration changes, diagnose technical issues, and implement improvements that increase reliability, maintainability, and operational performance.
• Execute controlled releases and limited pilots in coordination with authorized stakeholders, measure results against approved requirements, and support troubleshooting or rollback when necessary.

Required Qualifications

• 4+ years of professional software engineering or platform engineering experience.
• Hands‑on experience developing automation with ServiceNow Flow Designer and Integration Hub.
• Experience with GitLab CI/CD and infrastructure as code.
• Developing or implementing REST API integrations.
• Eligibility for a Tier 3 federal background investigation.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) certification.
• Experience with Microsoft Power Platform.
• Developing or integrating AI‑assisted workflows, including large language model (LLM) or retrieval‑augmented generation (RAG) capabilities, in security‑controlled environments.
• Supporting software automation, platform engineering, or enterprise integrations within federal technology or similarly regulated environments.

Why Rackner?

At Rackner, you'll contribute to engineering improvements that help federal healthcare teams deliver dependable technology services.

This position brings together software development, platform automation, and enterprise integration, giving you the opportunity to solve meaningful operational challenges and see the impact of your work.

You'll collaborate with experienced technical professionals, strengthen systems that support essential services, and help translate engineering solutions into lasting operational value.

Rackner offers a comprehensive benefits package to eligible employees, including:

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and paid holidays.
• Professional development and company-supported certification opportunities.
• Home‑office equipment and remote‑work support.
• Fitness and wellness reimbursement programs.
• Weekly pay and company team events.
• Benefits are subject to applicable plan terms and eligibility requirements.

Work Arrangement

This position is remote within the United States.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rackner’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.