Communications & Adoptions Specialist

Rackner; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Certifications & professional growth

401(k) with company match

Medical, dental, vision

Generous paid time off

Remote-work support

Wellness reimbursement

Weekly pay

Job summary

Rackner is seeking a Communications & Adoption Specialist to develop and execute strategies that keep clinical users informed and prepared for system changes. This role manages release communications, downtime notices, weekly updates, and user portal content to ensure timely delivery of information.

The specialist will develop and administer user surveys to measure satisfaction, identify opportunities to improve engagement and adoption, and create targeted campaigns with product guidance for

Qualifications

• Minimum 3 years of experience in communications, change management, or user engagement within IT or healthcare.
• Experience managing SharePoint and MED365 content.
• Experience developing, administering, and analyzing user surveys.

Responsibilities

• Develop and schedule release communications aligned with the customer's release calendar.
• Manage and maintain the user adoption portal and MED365/Microsoft Teams channels.
• Prepare and distribute system downtime notifications and urgent service announcements within timelines.
• Develop and administer user surveys to assess satisfaction and engagement.
• Create targeted communication campaigns using approved product guidance and clinical validation.

Skills

Communications

SharePoint

Survey design

Background check

Job description

Rackner is seeking a Communications & Adoption Specialist to develop and execute communication strategies that keep clinical users informed, engaged, and prepared for system changes. This role manages release communications, scheduled downtime notifications, weekly updates, and user portal content to ensure timely and effective delivery of information. Additionally, the specialist develops and administers user surveys to assess satisfaction, measure service confidence, and identify opportunities to improve user engagement and adoption.

What You’ll Do

• Develop and schedule release communications aligned with the customer's release calendar to ensure timely and consistent messaging.
• Manage and maintain the user adoption portal and MED365/Microsoft Teams communication channels to keep users informed and engaged.
• Prepare and distribute system downtime notifications and urgent service announcements within established timelines, maintaining accurate records for audit and compliance purposes.
• Develop and administer user surveys to assess satisfaction, measure confidence in services, and identify opportunities for improvement.
• Create targeted communication campaigns using approved product guidance, ensuring clinical accuracy through appropriate review and validation.

Required Qualifications

• Minimum of 3 years of experience in communications, change management, or user engagement within an IT or healthcare environment.
• Experience managing and maintaining content within SharePoint and MED365 platforms.
• Experience developing, administering, and analyzing user surveys to assess satisfaction and engagement.
• Must meet eligibility requirements for a Tier 3 background investigation.

Why Rackner

At Rackner, you'll contribute to technology and services that support important federal missions.

Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.

Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:

• Company-supported professional certifications aligned with program work.
• Professional development and career growth opportunities.
• 401(k) with 100% company match up to 6%.
• Medical, dental, vision, life, and disability coverage.
• Generous paid time off and company holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay schedule and team events.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rackner’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.