Communication and Engagement Officer (21 hours)

Steps Charity; United States; Remote; USD 22,000 - 24,000; Part time

Job summary

Steps Charity seeks a part-time Digital Communications role to own our online content, newsletters and CRM workflow. You will help beneficiaries, clinicians and supporters access services through accessible websites and social channels, while upholding data protection standards and brand integrity.

You will coordinate campaigns, stakeholder communications and engaging content, collaborating with volunteers and staff. UK eligibility is required and the role is home-based in the UK.

Qualifications

• Experience with websites, social channels, newsletters, campaigns, CRM and email marketing is required.
• Strong writing, organisation, analytics, Microsoft 365 and visual content skills are essential; accessibility awareness helps.
• Charity or health-sector experience and fundraising/community engagement are advantageous.
• Eligibility to work in the UK is required.

Responsibilities

• Develop accessible website, social and multimedia content, maintaining our brand and evaluating campaign performance.
• Coordinate newsletters, sensitive beneficiary stories, fundraising promotions, surveys and stakeholder relationships.
• Grow digital peer support, webinars and online information sessions, directing enquiries to appropriate colleagues.
• Maintain CRM records and audience segmentation, analyse engagement and protect personal data under UK GDPR.
• Collaborate with volunteers, trustees and colleagues, using digital and AI tools responsibly.

Skills

Web content management

Social media

Email marketing

CRM

Analytics

Accessibility awareness

Microsoft 365

Copywriting

Independent working

Empathy

Tools

WordPress

Job description

About us

We support people and families affected by childhood lower limb conditions through information, connection and guidance.

Role description

Report to our CEO and take ownership of digital communications, helping beneficiaries, clinicians and supporters find and engage with our services.

Responsibilities

• Develop accessible website, social and multimedia content, maintaining our brand and evaluating campaign performance.
• Coordinate newsletters, sensitive beneficiary stories, fundraising promotions, surveys and stakeholder relationships.
• Grow digital peer support, webinars and online information sessions, directing enquiries to appropriate colleagues.
• Maintain CRM records and audience segmentation, analyse engagement and protect personal data under UK GDPR.
• Collaborate with volunteers, trustees and colleagues, using digital and AI tools responsibly.

About you

Bring experience in websites, social channels, newsletters, campaigns, CRM and email marketing. Strong writing, organisation, analytics, Microsoft 365 and visual content skills are essential, alongside accessibility awareness, empathy and independent working. Charity or health-sector experience, WordPress, fundraising and community engagement are advantageous. You must be eligible to work in the UK.

Working arrangements

Permanent, home-based role, 21 hours weekly. Occasional evening and weekend work is required. Annual part-time salary £16,800 to £17,920 (£30,000 to £32,000 FTE).