Commission-Driven Retention Specialist: Client Care

National Debt Relief, LLC; Lansing (MI); On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid holidays

Paid parental leave

Transit benefits

Life insurance

Job summary

National Debt Relief is seeking commission-driven Client Loyalty Specialists (Retention Agents) in the United States, including Michigan, to support clients at risk of canceling. Shift options include 9am–6pm or 12pm–9pm ET, Mon-Fri, or Tue-Sat, with a start date of 9/21/2026.

You will engage clients, build rapport, and steer them toward staying in the program using effective de-escalation and problem-solving skills.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce CRM.

Skills

Phone sales

Persuasion

Active listening

Communication

Customer service

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven Client Loyalty Specialists (Retention Agents) in the United States, including Michigan, to support clients at risk of canceling. Shift options include 9am–6pm or 12pm–9pm ET, Mon-Fri, or Tue-Sat, with a start date of 9/21/2026.

You will engage clients, build rapport, and steer them toward staying in the program using effective de-escalation and problem-solving skills.