Client Loyalty Specialist

National Debt Relief, LLC; United States; On-site; USD 37,440 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid holidays

Parental leave

Transit benefits

Life insurance

Wellness program

Job summary

National Debt Relief, LLC is seeking commission-driven Client Loyalty Specialists to support at-risk clients through inbound and outbound calls, email, and digital channels. You will build rapport, apply persuasive rebuttals, and provide retention solutions while documenting conversations in Salesforce.

This full-time role requires 2+ years of phone-based sales experience, strong communication skills, and a commitment to adhering to company policies and quality guidelines.

Qualifications

• 2+ years of phone-based sales or collections experience.
• High school diploma required.
• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.

Responsibilities

• Engage and retain clients through inbound and outbound calls, email, and digital channels.
• Build rapport with clients and use persuasive rebuttals to provide retention solutions.
• Follow quality guidelines to ensure client care with integrity.
• Demonstrate the benefits of the program to clients.
• Document client discussions clearly in Salesforce.
• Meet performance criteria set by management.
• Adhere to retention policies and procedures.

Skills

Phone sales

Persuasion

Account management

Verbal communication

Written communication

Customer service

Time management

Problem solving

Multitasking

Education

High school diploma

Tools

Salesforce

Job description

Overview

Due to our continued growth, we are looking for commission‑driven, experienced Client Loyalty Specialists (Retention Agents) to join our team. In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels.

This position has an expected start date of 9/21/2026. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.

Scheduling

• Monday – Friday: 9 am – 6 pm or 12 pm – 9 pm Eastern Time
• Tuesday – Saturday: 9 am – 6 pm Eastern Time

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and use persuasive rebuttal skills and problem‑solving strategies to provide retention solutions.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer‑relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Qualifications

• 2+ years of phone‑based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.
• Computer competency and ability to work with a computer.
• Ability to prioritize multiple tasks and projects simultaneously.
• Punctuality expected, ready to report to work on a consistent basis.
• Availability for full‑time position; overtime eligible if classified non‑exempt.

Soft Skills

• Clearly explain details about the company’s debt settlement program to current clients.
• Recall details of calls with clients and record those details accurately in Salesforce.
• De‑escalate stressful situations.
• Support and calm vulnerable or upset clients.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

Compensation

This role offers a base rate of $18 per hour, with the opportunity to earn performance‑based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn an average annual compensation of around $72,000.

Benefits

• Generous medical, dental, and vision benefits.
• 401(k) with company match.
• Paid holidays, volunteer time off, sick days, and vacation.
• 12 weeks paid parental leave.
• Pre‑tax transit benefits.
• No‑cost life insurance benefits.
• Voluntary benefits options.
• ASPCA pet health insurance discount.
• Wellness incentive program.

EEO Statement

National Debt Relief is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

For information about our Employee Privacy Policy, please see here.

For information about our Applicant Terms, please see here.