Commission-Driven Luxury Reservations Agent

Nemacolin Career Opportunities; Town of Farmington (WI); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Paid training

Leadership development

Mentorship

Employee recognition

Job summary

Nemacolin is seeking a Reservations Agent to welcome guests and members, guiding them through accommodations, experiences, and amenities with Forbes Five-Star and AAA Five-Diamond service standards.

You will manage inquiries, provide recommendations, and convert leads into reservations, using a consultative sales approach. This on-site role offers an hourly base with potential commission earnings and requires evenings, weekends, and holidays availability.

Qualifications

• High school diploma or equivalent.
• Minimum two years of guest service experience preferred.
• Fluency in English.
• Basic mathematical ability.
• Hospitality industry familiarity is helpful.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Assist guests with reservations and inquiries.
• Provide personalized recommendations highlighting resort amenities, experiences, and programming.
• Handle high-volume calls, emails, web chats, and messages with professionalism.
• Convert inquiries into confirmed reservations using a consultative sales approach.

Skills

Guest service

English fluency

Communication

Multitasking

Education

High school diploma

Job description

Nemacolin is seeking a Reservations Agent to welcome guests and members, guiding them through accommodations, experiences, and amenities with Forbes Five-Star and AAA Five-Diamond service standards.

You will manage inquiries, provide recommendations, and convert leads into reservations, using a consultative sales approach. This on-site role offers an hourly base with potential commission earnings and requires evenings, weekends, and holidays availability.