Luxury Reservations Agent: On-Site with Commission

Nemacolin; Wharton Township (PA); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

401(k)

Medical coverage

Paid time off

Employee discounts

Education assistance

Job summary

Nemacolin in Farmington, PA, seeks a Reservations Agent for on-site guest engagement. You’ll guide guests through accommodations, experiences, and amenities with a consultative sales approach to convert inquiries into personalized reservations.

You’ll work in a luxury environment, handle multiple communication channels, and uphold Forbes/AAA service standards. Evening, weekend, and holiday availability is required.

Qualifications

• High school diploma or equivalent.
• Minimum two years of guest service experience preferred.
• Fluency in English.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Assist guests with reservations and inquiries in a courteous, professional manner.
• Handle high-volume calls, emails, and web chats to convert inquiries to bookings.
• Provide personalized recommendations for resort experiences and amenities.
• Maintain accurate reservations and reflect guest preferences in systems.
• Collaborate with reservations team to ensure seamless guest experiences.

Skills

Guest service

Communication

Sales orientation

Multitasking

Phone/email handling

Education

High school diploma or equivalent

Job description

Nemacolin in Farmington, PA, seeks a Reservations Agent for on-site guest engagement. You’ll guide guests through accommodations, experiences, and amenities with a consultative sales approach to convert inquiries into personalized reservations.

You’ll work in a luxury environment, handle multiple communication channels, and uphold Forbes/AAA service standards. Evening, weekend, and holiday availability is required.