Luxury Reservations Intern: Guest Experience & Sales

Nemacolin Woodlands Resort; Town of Farmington (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

Nemacolin Woodlands Resort is seeking a Reservations Intern to learn how luxury hospitality turns guest preferences into memorable stays. You will assist via phone, email, and web chat, guiding guests to accommodations, dining, and activities while developing sales, communication, and problem-solving skills.

The 12-week, paid internship offers exposure to reservations strategy, cross-department collaboration, and experiential projects within Forbes Five-Star standards.

Qualifications

• High school diploma or equivalent required.
• Current enrollment in, or recent graduation from, a bachelor’s degree program in Hospitality Management, Communication, Business, or a related discipline.

Responsibilities

• Assist guests by phone, email, and web chat to understand preferences and connect them to accommodations, amenities, activities, events, dining, and other resort experiences.
• Provide polished guidance with knowledge of resort offerings, schedules, hours of operation, and local destinations."],
• CoT_job_summary_short":"COMPANY NAME: Nemacolin Woodlands Resort\nKEY POINTS: Guest-focused reservations support, consultative selling through multiple channels, meticulous attention to detail","job_summary_short":"<p>Nemacolin Woodlands Resort is seeking a Reservations Intern to learn how luxury hospitality turns guest preferences into memorable stays. You will assist via phone, email, and web chat, guiding guests to accommodations, dining, and activities while developing sales, communication, and problem-solving skills.</p><p>The 12-week, paid internship offers exposure to reservations strategy, cross-department collaboration, and experiential projects within Forbes Five-Star standards.</p>","contract_type":"fulltime","location_type":"on site","remote_scope":null,"perks":[],"stated_min":null,"stated_max":null,"stated_absolute":null,"salary_estimation_cot":"Paid 12-week Reservations Internship in Wisconsin: typical hourly rate around $15–$21 based on experience and market norms.","est
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Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Telephone etiquette

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality Management or related discipline

Tools

Reservation software

CRM systems

Job description

Nemacolin Woodlands Resort is seeking a Reservations Intern to learn how luxury hospitality turns guest preferences into memorable stays. You will assist via phone, email, and web chat, guiding guests to accommodations, dining, and activities while developing sales, communication, and problem-solving skills.

The 12-week, paid internship offers exposure to reservations strategy, cross-department collaboration, and experiential projects within Forbes Five-Star standards.