Commission-Based Service Advisor: Elevate Car Care & Loyalty

United Fidelity Bank; United States; On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

Work-life balance

Vehicle purchase/discount programs

YouDecide discounts

DRVPNK cancer charity support

Job summary

AutoNation is seeking a Service Advisor to bridge technicians and customers in our nationwide service network. You’ll help explain technician recommendations, set appointments, and pursue up-sell opportunities to keep vehicles safe.

In this role you’ll greet customers, identify needs via walk-arounds and test drives, and draft repair orders with transparent estimates. You’ll drive loyalty through an exceptional service experience and strong product knowledge.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication

Tech-savvy

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge technicians and customers in our nationwide service network. You’ll help explain technician recommendations, set appointments, and pursue up-sell opportunities to keep vehicles safe.

In this role you’ll greet customers, identify needs via walk-arounds and test drives, and draft repair orders with transparent estimates. You’ll drive loyalty through an exceptional service experience and strong product knowledge.