Manager, Solutions Engineering Commercial

Socket.dev; United States; On-site; USD 203,000 - 305,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Uncapped PTO

Paid holidays

Job summary

Talkdesk is seeking an experienced Manager, Solutions Engineering - Commercial to lead and grow a high-performing SE team in the Commercial vertical. This is a pre-sales team leadership role emphasizing customer-facing solutions architecture and business storytelling, with a focus on executive presence and revenue growth.

You will coach SEs, design compelling demonstrations, and collaborate with Sales, Product, and Partners to drive customer success and adoption, while scaling Talkdesk’s

Qualifications

• 3–5 years leading Sales Engineering teams.
• Executive presence and coaching mentality.
• Knowledge of Commercial accounts.
• Willingness to obtain AI certification.

Responsibilities

• Lead a Solutions Engineering team to develop go-to-market strategies and increase market penetration.
• Partner with the HLS/Sales leader to drive business growth aligned with Talkdesk differentiators.
• Provide a growth-oriented presales perspective to opportunity qualification and pursuit.
• Grow and develop the Global Solutions team and set visionary goals for the SE organization.
• Collaborate with Product, Engineering, Support to ensure timely delivery of feature requests and bug fixes.
• Influence multiple stakeholders to support Talkdesk’s global sales strategy.
• Co-develop a shared vision with internal teams and act as a change agent.

Skills

Sales engineering leadership

Executive presence

Coaching & mentoring

Presales excellence

AI knowledge

Willingness to certify AI

Strategic commercial accounts

Job description

We are looking for an experienced Manager, Solutions Engineering - Commercial to lead and grow a high-performing team of Solutions Engineers (SEs) in our Commercial Vertical.

This is a Pre-sales team leadership role, not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise.

As a leader, you’ll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment.

You will also collaborate closely with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the AVP of Sales for the Commercial vertical, you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s presence within the Commercial segment.

Responsibilities:

• Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team.


• Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives.


• Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team.


• Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization.


• Nurture and be the role‑model of a positive outlook, can‑do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment


• You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co‑develop a shared vision with these teams and influence all stakeholder groups as a change agent.


• Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.

Preferred Background:

• At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required


• Strong knowledge of Commercial accounts


• Executive presence and a coaching mentality is a must.


• Knowledge of AI Systems. You must be willing to get AI certification.

Pay Range (OTE Pay): $203,000 - $305,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.