Service Writer

Triangle Service Center, Inc.; Chelmsford (MA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Mon-Fri schedule

Uniforms provided

Simple IRA with company match

Paid holidays and time off

Medical and dental plans

Company events

Job summary

Triangle Service Center, Inc. is seeking a Service Writer to gather customer and vehicle information, prepare detailed work orders, and schedule repairs with attention to technician and parts availability.

The role focuses on delivering excellent customer service and accurate documentation. The ideal candidate thrives in a fast-paced environment, has experience with automotive service workflows, and aims to contribute to a high-performing team.

Qualifications

• Customer Service experience required.
• Knowledge of Mitchell 1 software.
• Desire to excel in your role.

Responsibilities

• Interact with customers to gather information for automotive repairs.
• Write up detailed work orders.
• Schedule service appointments based on technician and parts availability.

Skills

Customer service experience

Desire to excel in role

Tools

Mitchell 1 software

Job description

Do you love all things cars? Talking about them and being around them and the team that fixes them? Are you tired of working Saturdays? Do you thrive working with customers and solving multiple problems at one time? If your answers to these questions are a resounding yes, then you might be the one we’re looking for!

Who We Are

What began as a humble auto repair shop in 1978 has grown into a local landmark known for completing exceptional automotive service, while stay a family-owned business run by the second generation of McAllisters. Our dedicated team at Triangle Service Center can handle any issue that rolls (or is towed) into our shop. We strive to stay ahead of the industry curve, ensuring we provide only the most advanced service possible. Our reputation and heritage mean a lot to us, so we take excellent care of both our customers and our employees.

The Service Writer will beresponsible for collecting customer and auto repair information, writing up a detailed work order and scheduling service appointments based on parts and automotive technician availability.

What We Offer

• Competitive pay – earn up to $90,000 per year plus bonuses
• Weekly Pay!
• Monday – Friday Schedule
• Company uniforms
• Simple IRA + company match
• Paid holidays, time off
• Medical and Dental Plans
• Company events and outings

What You Will Do

• Customer interaction to gather information needed for an automotive repair
• Write up detailed work orders
• Schedule service appointments based on auto technician and parts availability

What We Want From You

• Customer Service experience
• Knowledge of Mitchel 1 software
• The desire to excel in your role

If you want to make an impact and be part of something bigger than a job, make this career move and find exactly what you're looking for.

We are an Equal Opportunity Employer