Commercial Service Account Manager - West Virginia

Carrier Global Corporation; Bluefield (WV); On-site; USD 60,000 - 80,000; Full time

Job description

Country: United States of America

Location: CAWVO: Carrier-Home West Virginia Remote Location, Remote City, WV, 24701 USA

Commercial Service Account Manager

Ideal candidate will be located in West Virginia

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements and quick turn projects to keep our customers operating effectively while pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for you if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those who are adept at assessing and understanding both the immediate and future needs of customers.

Job Responsibilities:

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e., service agreements, repairs, and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers and build share value with existing customers
• Seek out and access new service agreement opportunities with existing and prospective customers
• Respond to repair opportunities
• Establish and build credibility with knowledge of Carrier products/solutions
• Develop and sustain customer relationships
• Clearly articulate the value of Carrier’s offerings and how they map to customer needs
• Detect the customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize best opportunities
• Respond to customer requirements in a timely manner
• Gain bookings/orders in a timely manner
• Consistently achieve sales metrics and annual targets
• Negotiate service agreement renewals when required

Required Qualifications:

• High School Diploma/GED
• 2+ years of commercial HVAC sales experience
• Must be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms
• Ability to pass a MVR background check
• Ability to travel up to 80% within the assigned territory

Preferred Qualifications:

• Comfortable operating in a technical environment utilizing Microsoft-based software
• Outstanding sales/negotiation skills and goal-oriented with strong time management and organizational skills
• Strong written, verbal, and presentation skills to effectively develop expectations and relationships with internal and external customers
• Ability to sell directly to end-user customers
• Previous experience in selling service agreements
• Ability to introduce others to cross-sell and upsell within their customer base
• Ability to work in a highly team-oriented and dynamic environment
• Ability to identify opportunities to proactively sell preventative repair/upgrade packages
• Self-motivated and able to manage multiple projects and responsibilities