Commercial Service Account Manager - West Virginia

Carrier; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Commercial Service Account Manager to drive sales in HVAC solutions. This role is perfect for individuals who excel at building relationships and providing exceptional customer service. You will be responsible for selling a diverse portfolio of HVAC products, developing sales strategies, and maintaining strong customer connections. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in delivering sustainable solutions that benefit both customers and the planet.

Qualifications

• 2+ years of experience in Commercial HVAC sales.
• Ability to lift/carry 20 lbs and climb ladders.
• Willingness to travel up to 80% within the territory.

Responsibilities

• Sell Carrier HVAC Service products and solutions.
• Create and maintain sales territory and account plans.
• Develop strong customer relationships and secure bookings.

Skills

Commercial HVAC sales experience

Sales negotiation skills

Customer relationship management

Presentation skills

Organizational skills

Education

High School Diploma/GED

Tools

Microsoft Office

CRM software

Job description

Country: United States of America

Location: CAWVO: Carrier-Home West Virginia Remote Location, Remote City, WV, 24701 USA

Commercial Service Account Manager

Ideal candidate will be located in West Virginia

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions, with a diverse workforce across business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that benefit people and our planet, while revolutionizing industry trends. Join us and make a difference together.

Role Overview

The Commercial Service Account Manager will be responsible for pursuing opportunities for service agreements, quick turn projects, and large modernization projects to keep our customers operating effectively.

Ideal Candidate

This role suits individuals who excel at building relationships, provide outstanding customer service, and enjoy working with cross-functional teams. It is ideal for those adept at assessing both immediate and future customer needs.

Job Responsibilities

1. Sell the full portfolio of Carrier HVAC Service products and solutions (e.g., service agreements, repairs, modernizations).
2. Create and maintain sales territory and account plans.
3. Present at customer seminars to develop new and existing relationships and opportunities.
4. Promote Carrier's value proposition by linking customer objectives to Carrier solutions.
5. Utilize CRM to manage customer interactions, activities, and pipeline opportunities.
6. Attract new customers and build share value with existing customers.
7. Identify and access new service agreement opportunities with current and prospective customers.
8. Respond to repair opportunities promptly.
9. Establish credibility through knowledge of Carrier products/solutions.
10. Develop and sustain strong customer relationships.
11. Articulate the value of Carrier’s offerings and their relevance to customer needs.
12. Detect the customer’s buying stage and tailor selling strategies accordingly.
13. Deliver effective presentations and communicate clearly.
14. Prioritize the best sales opportunities.
15. Respond promptly to customer requirements.
16. Secure bookings and orders efficiently.
17. Consistently meet sales metrics and annual targets.
18. Negotiate service agreement renewals effectively.

Required Qualifications

• High School Diploma/GED
• 2+ years of Commercial HVAC sales experience
• Ability to lift/carry 20 lbs, climb ladders/stairs, and work on roofs/platforms
• Pass a MVR background check
• Willingness to travel up to 80% within the territory

Preferred Qualifications

• Proficiency with Microsoft Office and technical environments
• Strong sales, negotiation, and organizational skills
• Excellent written, verbal, and presentation skills
• Experience selling directly to end users and service agreements
• Ability to cross-sell and upsell within existing customer base
• Team-oriented and dynamic environment adaptability
• Proactive in selling preventative repair and upgrade packages
• Self-motivated with ability to manage multiple projects

Additional Information

#LI-Hybrid

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected classes. We provide affirmative action in employment for qualified individuals with disabilities and protected veterans, in compliance with applicable laws.

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