Account Manager

Navitus Health Solutions, LLC; United States; Remote; USD 58,000 - 71,000; Full time

Job summary

An established industry player is seeking an Account Manager to enhance client relationships and operational excellence. This role involves collaborating with stakeholders to deliver top-tier customer service and benefit solutions. The ideal candidate will leverage their expertise in pharmacy benefits management and customer service to advise clients effectively. Join a team that values diversity and creativity, and enjoy a comprehensive benefits package, including health insurance, paid time off, and a 401K match. If you're passionate about making a difference in healthcare, this opportunity is for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

20 Days Paid Time Off

4 Weeks Paid Parental Leave

9 Paid Holidays

401K Company Match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Qualifications

• Bachelor's degree in business, marketing, or related area required.
• 3 years of experience in a customer service role.

Responsibilities

• Develop and maintain trusted advisor relationships with clients.
• Facilitate client meetings and advise on benefit changes.
• Respond to client inquiries and provide system support.

Skills

Critical Thinking

Customer Service

Relationship Building

Prioritization

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Bachelor's Degree in Hospitality Management

Tools

Collaboration Tools

Job description

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Pay Range

USD $58,460.00 - USD $70,434.00 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm

Remote Work Notification

ATTENTION: Epiphany is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Due to growth, EpiphanyRx is adding an Account Manager to the team!

The Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, The Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented.
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.
• Provides clients with system support and collaboration tools.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
• This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required
• Knowledge of pharmacy benefits management, insurance or health care industry
• 3 years of experience in a customer service role
• Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from EpiphanyRx?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

#LI-Remote

Location : Address

Remote

Location : Country

US