Commercial Project Coordinator — Client, Billing & Scheduling

Servpro Industries, Inc.; Lexington (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Phillips/Smith is seeking a Commercial Project Coordinator to support commercial restoration projects from loss to final payment. You will act as the admin and operations liaison among clients, PMs, estimators, accounting, subcontractors, and vendors to keep projects organized and profitable.

The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment with strong communication and follow-through.

Qualifications

• High school diploma or equivalent.
• 3+ years of administrative, project coordination, construction, restoration, or related experience.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong problem-solving and critical-thinking abilities.
• Customer-service oriented with a professional demeanor.
• Preferred: experience in commercial construction, restoration, or insurance claims.
• Experience with QuickBooks, Xactimate estimating software, SERVPRO systems or DASH.

Responsibilities

• Serve as a primary administrative point of contact for commercial clients.
• Maintain proactive communication regarding project progress, documentation, scheduling, billing, and payment status.
• Coordinate with customers to obtain required approvals, documentation, and information throughout the project lifecycle.
• Provide exceptional customer service while representing SERVPRO's commitment to professionalism and responsiveness.
• Assist estimators and project managers in streamlining the estimating process to accelerate billing and improve cash flow.
• Coordinate timely preparation of estimates for Emergency services, Initial draws, Progress billings, Change orders, Final invoices.
• Review invoices, purchase orders, subcontractor charges, rental equipment, and material costs for recoverability.
• Order project materials, equipment, and supplies; coordinate deliveries to job sites.
• Maintain accurate project information within SERVPRO's project management systems; generate reports and assist leadership with metrics.
• Support collections by assisting with invoice documentation and customer billing inquiries.
• Schedule meetings, inspections, and project-related activities.
• Coordinate with internal departments to ensure smooth project execution.
• Perform additional administrative duties supporting the Commercial Division as assigned.

Skills

Strong organizational skills

Time-management

Communication skills

Customer service orientation

Attention to detail

Problem-solving

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

SERVPRO Team Phillips/Smith is seeking a Commercial Project Coordinator to support commercial restoration projects from loss to final payment. You will act as the admin and operations liaison among clients, PMs, estimators, accounting, subcontractors, and vendors to keep projects organized and profitable.

The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment with strong communication and follow-through.