Project Coordinator

CREATIVE COST CONTROL CORPORATION; Salem (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Health insurance

Paid time off

9 paid holidays

Paid training and certifications

Team oriented work environment

Growth opportunities

Job summary

SERVPRO in Salem, VA is seeking a Project Coordinator to support multiple estimators and project managers, coordinating office-to-field communications and keeping projects on schedule. You will maintain project files, prepare estimates, review documents, and assist with billing and customer communications.

This is a full-time, office-based role with standard business hours. Competitive pay, 401(k) matching, health insurance, PTO, holidays, paid training, and opportunities to grow within the

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Strong customer service skills and the ability to communicate clearly.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Support and coordinate the work of Project Managers and Estimators.
• Maintain accurate and organized project files and documentation.
• Prepare preliminary and emergency service estimates.
• Review estimates for accuracy and consistency with documentation and guidelines.
• Communicate with customers, vendors, and insurance representatives throughout the project.
• Assist with billing information and collections as needed.

Skills

Customer service

Communication

Organization

Time management

Teamwork

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Job description

Job Details: Job Location: 1331 SOUTHSIDE DRIVE - SALEM, VA, Position Type: Full Time, Salary Range: $18.00 - $21.00Hourly, Project Coordinator

Do you love helping people through difficult situations? Do you thrive in a fast-paced environment where organization, communication, and teamwork make a real difference?

If so, we want you to join the SERVPRO Team as a Project Coordinator!

At SERVPRO, we help make fire and water damage “Like it never even happened.” When a disaster affects someone's home or business, our teams work together to help restore not only the property, but also a sense of normalcy for our customers.

What We Offer

• Competitive pay
• 401(k) matching
• Health insurance
• Paid time off (PTO)
• 9 paid holidays
• Paid training and professional certifications
• A team-oriented work environment
• Opportunities to grow and develop within the company

What You'll Do

The Project Coordinator supports multiple Estimators and Project Managers and helps ensure projects are coordinated efficiently from the office. You'll help maintain communication between the office, field teams, customers, insurance representatives, and vendors while keeping projects organized and on schedule.

Project & Job File Coordination

• Support and coordinate the work of multiple Project Managers, Estimators, and production teams.
• Identify and help remove barriers that could prevent successful project completion.
• Monitor project and job file status from beginning to closeout.
• Maintain accurate and organized project files and documentation.
• Review and validate initial field documentation.
• Prepare preliminary and emergency service estimates.
• Review estimates for accuracy and consistency with field documentation and client/insurance guidelines.
• Prepare and track contracts, invoices, submittals, estimates, change orders, and supplements.
• Complete job file audits and assist with final job closeout.
• Perform job file backups and maintain work-in-progress (WIP) documentation.
• Provide timely project status updates to Project Managers and Estimators.

Customer & Team Communication

• Serve as a primary point of contact for customers, vendors, Project Managers, Estimators, and other project partners.
• Maintain clear and timely internal and external communication throughout the project.
• Assist with customer questions and escalations and help ensure concerns are addressed promptly.
• Assist with answering phones and sending First Notices of Loss (FNOL) as needed.
• Assist with insurance adjuster communication when needed.
• Facilitate customer warranty documentation and Certificates of Satisfaction (COS).

Production Support

• Collect and review daily production site reports and Drybook documentation.
• Work with Crew Chiefs/Lead Technicians to identify and make necessary updates.
• Coordinate deliveries of dumpsters, portable restrooms, and other project-related needs.
• Develop customer material allowances and selection sheets.
• Assist with ensuring projects meet applicable insurance and compliance requirements.
• Help ensure accurate and timely billing information is provided to Accounts Receivable.
• Assist with collections when needed.

Qualifications: What We're Looking For

The ideal candidate is someone who is organized, dependable, detail-oriented, and able to communicate effectively with a variety of people. You should be comfortable working in a fast-paced environment, managing multiple projects, and keeping track of important details and deadlines.

Required/Preferred Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Previous business or administrative experience preferred.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and deadlines.
• Working knowledge of common business software and technology.
• Experience with commercial cleaning, restoration, construction, or the insurance industry is preferred.
• Experience with estimating and job file processes is preferred.
• Ability to work effectively as part of a team.

Work Environment & Schedule

This is a full-time, office-based position with a regular schedule of:

Monday–Friday | 8:00 a.m.–5:00 p.m.

The position is primarily sedentary and performed in an office environment, although occasional filing, standing, bending, lifting files, and accessing filing cabinets may be required.

Additional hours or flexibility in scheduling may occasionally be necessary based on business needs.

Join Our Team

If you're looking for a position where your organization, communication, and attention to detail directly contribute to helping people recover from unexpected disasters, we'd love to hear from you.

Join the SERVPRO Team and help us make it “Like it never even happened.”