Commercial Plumbing Service Leader

Aerotek; Kent (WA); Vor Ort; USD 110.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Employee assistance program

Weekly pay

Zusammenfassung

Aerotek is seeking a Service Manager for its Commercial Plumbing division, based in Kent, WA. This full-time role oversees a dynamic service department, guiding technicians, coordinating dispatch, and driving profitability while ensuring safety and customer satisfaction.

The position focuses on leadership, technical oversight, service-sales support, and collaboration with internal teams to optimize workflows and exceed client expectations.

Qualifikationen

• Proven leadership in commercial plumbing service.
• Experience troubleshooting plumbing systems in commercial/industrial settings.
• Experience overseeing field service operations, including dispatch coordination.
• Hands-on knowledge of plumbing repair, installation, and maintenance.
• Strong customer service and relationship management.

Aufgaben

• Lead and manage the commercial plumbing service department to achieve performance and profitability goals.
• Supervise service technicians, providing guidance and direction for high-quality work and conduct.
• Oversee dispatch coordination to ensure efficient scheduling and optimal utilization of field resources.
• Maintain strong customer relationships by delivering responsive, professional service.
• Drive service sales growth by identifying opportunities and supporting estimations.
• Ensure service work meets quality standards and customer expectations.
• Monitor departmental financial performance and contribute to budget management.
• Promote and enforce safety compliance across the team.
• Uphold quality control to verify work is accurate and compliant.
• Support field operations by coordinating resources and resolving issues.
• Foster a culture of excellent customer service and proactive problem-solving.
• Collaborate with internal teams to improve processes and efficiency.

Kenntnisse

Leadership

Dispatch coordination

Troubleshooting

Customer service

Safety and compliance

Quality control

Communication

Team development

Ausbildung

Washington State Journeyman Plumber License

Tools

Estimation experience

Jobbeschreibung

Aerotek is seeking a Service Manager for its Commercial Plumbing division, based in Kent, WA. This full-time role oversees a dynamic service department, guiding technicians, coordinating dispatch, and driving profitability while ensuring safety and customer satisfaction.

The position focuses on leadership, technical oversight, service-sales support, and collaboration with internal teams to optimize workflows and exceed client expectations.