Service Dispatcher (Plumbing/Home Services)

Williamsplumbing; Tulsa (OK); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Paid training

Medical & dental

Paid time off

Paid holidays

Job summary

Williams Plumbing & Drain in Tulsa, OK is seeking an experienced Service Dispatcher for Plumbing/Home Services. The role manages a high-volume call environment, coordinates technicians, and optimizes scheduling to ensure top-tier customer service and efficient field operations.

Ideal candidates bring dispatch or scheduling experience, strong organizational skills, and the ability to make real-time decisions under pressure. Benefit package includes pay, bonuses, and health plans.

Qualifications

• Ability to manage multiple priorities in a fast-paced environment.
• Strong decision-making and problem-solving skills.
• Excellent phone presence and customer communication skills.
• Proficiency with dispatch software, CRM systems, and general computer use.
• Highly organized with strong attention to detail and follow-through.
• Dependable and accountable with a consistent work ethic.

Responsibilities

• Manage and prioritize incoming service calls in a high-volume environment.
• Schedule and dispatch technicians based on skillset, location, and urgency.
• Continuously adjust schedules to maximize efficiency and productivity.
• Communicate clearly with technicians and customers throughout the day.
• Ensure technicians are fully prepared with accurate job information.
• Monitor job progress and resolve scheduling conflicts in real time.
• Follow up with customers to ensure satisfaction and service quality.

Skills

Multitasking

Decision-making

Phone etiquette

Dispatch software

CRM systems

Attention to detail

Tools

Dispatch software

CRM systems

General computer use

Job description

Service Dispatcher (Plumbing/Home Services)

Williams Plumbing & Drain

Service Dispatcher (Plumbing/Home Services)

10321 E 47th Pl
Tulsa, OK 74146

Overview

Williams Plumbing & Drain is seeking an experienced Service Dispatcher to join our team in Tulsa. This role is best suited for someone with prior dispatch or service scheduling experience who can manage a high-volume call environment, make real-time decisions, and help drive operational efficiency.

As a key member of our operations team, you will coordinate technicians, optimize scheduling, and ensure a high level of service for both customers and field staff.

About Us

Williams Plumbing & Drain is a family-owned company serving the Tulsa area for over 40 years. We are known for dependable service, strong customer relationships, and a commitment to doing things the right way. Our team operates in a fast-paced, performance-driven environment where each role directly contributes to company success.

• $17-$20 per hour, depending on dispatch experience
• Performance-based bonuses
• Paid training and onboarding
• Medical and dental benefits
• Paid time off and paid holidays

Key Responsibilities

• Manage and prioritize incoming service calls in a high-volume environment
• Schedule and dispatch technicians based on skillset, location, and urgency
• Continuously adjust schedules to maximize efficiency and productivity
• Communicate clearly with technicians and customers throughout the day
• Ensure technicians are fully prepared with accurate job information
• Monitor job progress and resolve scheduling conflicts in real time
• Follow up with customers to ensure satisfaction and service quality

Required Qualifications

• Proven ability to manage multiple priorities in a fast-paced environment
• Strong decision-making and problem-solving skills
• Excellent phone presence and customer communication skills
• Proficiency with dispatch software, CRM systems, and general computer use
• Highly organized with strong attention to detail and follow-through
• Dependable and accountable with a consistent work ethic

Preferred Experience

• Dispatching experience preferred, but not required
• Experience working with technicians in the field
• Familiarity with performance metrics (job efficiency, scheduling optimization, etc.)

This role requires handling a steady volume of calls, schedule changes, and coordination throughout the day. Success in this position depends on staying organized, thinking quickly, and maintaining professionalism under pressure.

Why Join Williams Plumbing & Drain?

This is an opportunity to join a stable, growth-oriented company where your performance directly impacts operations and revenue. We are looking for someone who wants more than just a job—someone who wants to contribute, grow, and be part of a strong team.

Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.