Dispatcher / Service Coordinator

TUDI Mechanical Systems, Inc.; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Employer-paid health insurance

401k with Company match & profit sharing

Excellent working environment

Employee & family events

Job summary

TUDI Mechanical Systems, Inc. is seeking a Service Dispatcher for their Commercial Division located in Tampa, Florida. The role involves being the primary contact for commercial service requests, responsibly scheduling service technicians to ensure efficiency, and delivering quality customer service to enhance customer satisfaction.

Applicants should have over 3 years of dispatching or customer service experience, education up to high school or vocational level, and familiarity with the Tampa area. The position comes with a competitive compensation package and comprehensive employee benefits.

Qualifications

• 3+ years of dispatching/customer service experience.
• Familiarity with the Tampa area.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Point of contact for commercial service requests.
• Schedule and track service technicians for efficiency.
• Ensure timely and high-quality customer service.

Skills

Customer service

Scheduling

Interpersonal skills

Communication skills

MS Office proficiency

Education

High School or Vocational School Education

Job description

We are excited to announce an opening for a Service Dispatcher for the Commercial Division.

Responsibilities

• Point of contact for commercial service requests and technician assignments
• Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness
• 100% quality on all customer service calls and ensure timely response to customer requests
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction
• Communicate with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff

Requirements

• 3+ years of dispatching/customer service experience
• High School or Vocational School Education
• General familiarity with the Tampa area (distances/highways/etc.)
• Exceptional interpersonal, customer service, and communication skills
• Strong proficiency with MS office (Word, PPT, & Excel)
• Ability to manage multiple jobs at one time and stay organized

Benefits

• Competitive compensation package; including bonus incentive program
• Comprehensive benefits package, including employer-paid health insurance (no employee contribution toward premiums)
• 401k with Company match & profit sharing
• Excellent working environment
• Various employee & family events