Commercial Plumbing Account Manager

McKenney's; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

McKenney’s is seeking a Plumbing Account Manager to grow new business and nurture client relationships in plumbing systems and services. The role blends technical knowledge with strong sales and customer service to promote McKenney’s plumbing solutions.

The position involves working with clients in office and on-site settings, travel to client sites, and collaboration with internal teams to deliver customized plumbing solutions and accurate proposals.

Qualifications

• Education includes a high school diploma or GED.
• 3 years of sales experience in plumbing or mechanical contracting.
• 5 years of commercial plumbing experience.
• Proficiency with CRM and sales software.

Responsibilities

• Maintain a customer account including sales, correspondence and customer relations.
• Supervise projects, schedule activities, review drawings and prepare estimates.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Collaborate to develop customized solutions and follow up post-sale.

Skills

Sales experience in plumbing

CRM proficiency

Client relationship management

Technical plumbing knowledge

Negotiation and presentation

Education

High school diploma or GED

Tools

MS Office

CRM/sales software

Job description

JOB SUMMARY

The Plumbing Account Manager is responsible for developing new business and maintaining client relationships focused on plumbing systems and services. This role requires technical knowledge combined with strong sales and customer service skills to promote McKenney’s plumbing solutions.

JOB RESPONSIBILITIES

• Perform all functions needed to maintain a customer account, including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Collaborate to develop customized solutions.
• Post-sale follow-up to ensure satisfaction and identify new opportunities.

BASIC QUALIFICATIONS

Education and Experience

• High school diploma or GED
• 3 years of sales experience in plumbing or mechanicalcontracting.
• 5 years of commercial plumbing experience.
• Proficiency with CRM and sales software.
• Technical understanding of commercial plumbingsystems and related products.
• Strong interpersonal and communication skills.
• Must have basic PC experience in Windowsenvironments, working knowledge of Wordprocessing, spreadsheets, and e-mail.

Knowledge, Skills, and Abilities

• Excellent negotiation and presentation skills.
• Ability to build and maintain client relationships.
• Ability to understand technical details and translate them into business value.
• Professional and polished image that inspires confidence and trust
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Highly adaptable and able to respond quickly to changing customer demands

PREFERRED REQUIREMENTS

• Experience in consultative or B2B sales.
• Knowledge of energy-efficient plumbing technologies.
• Med-Gas Knowledge
• State Plumbing License

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primarily office-based with travel to client sites, meetings, and events.
• Occasional lifting of promotional materials or equipment.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.